Senior AI Workflow Engineers

About BlueCross BlueShield of Tennessee

BlueCross BlueShield of Tennessee (BCBST) is seeking top talent to accelerate responsible AI transformation across the enterprise. We are a taxpaying, not-for-profit health plan dedicated to improving the lives of 3.4 million members and their communities.

The Opportunity: Senior AI Workflow Engineer

These are fully remote, full-time positions where you will design, build, and operationalize AI-enabled workflows. Your work will enhance efficiency, scalability, and outcomes for our members. We are looking for individuals with expertise in AI and enterprise transformation to partner with business leaders across various divisions, including:

• Legal
• Commercial
• Government Relations
• Commercial Finance
• BlueCare
• Strategic Communications
• Provider Network Management
• And more

What We're Looking For:

• Proven experience building practical, responsible AI workflows, ideally within a regulated industry like healthcare.
• Expertise in AI-enabled workflows, automation, or system integration.
• Experience with generative AI, Large Language Models (LLMs), and/or agent-based tools.
• A curious and growth-oriented mindset, with the ability to thrive in fast-paced, collaborative environments.

Key Responsibilities:

Process Discovery & Business Partnership

• Collaborate with security and legal teams to ensure AI solutions comply with healthcare regulations (e.g., HIPAA) and internal data security/privacy policies.
• Conduct qualitative and quantitative analysis to define business requirements and translate operational challenges into actionable workflow designs.

AI Workflow Design & Engineering

• Architect and deploy AI-enabled workflows, integrating internal systems, APIs, and third-party platforms.
• Incorporate AI components such as LLM agents and retrieval pipelines.

Adoption, Training & Change Leadership

• Present workflow solutions to stakeholders and lead training sessions.
• Champion AI adoption across the enterprise and contribute to AI playbooks and operational standards.
• Establish telemetry for performance, drift, and cost monitoring.
• Troubleshoot issues and identify opportunities for workflow efficiency improvements and further automation.

Minimum Qualifications:

Education

• Bachelor's degree in STEM (Science, Technology, Engineering, or Math) or a related field, or equivalent work experience. A Master's or PhD is a plus.

Experience

• 4 years of software engineering experience, including automation pipelines, or an equivalent combination of education, training, and demonstrated skills.
• Strong proficiency in Python and experience with cloud platforms.
• Understanding of APIs, orchestration, and integration patterns.
• Experience with Generative AI, LLM integration, or agent frameworks.
• Strong communication and stakeholder collaboration skills.

Skills/Certifications

• Advanced proficiency in Python and associated AI/ML libraries and frameworks.
• Deep experience with LLMs, NLP, and GenAI frameworks (e.g., LangChain, HuggingFace, LlamaIndex).
• Familiarity with containerization (Docker, Kubernetes) and microservices architecture.
• Basic analytical and problem-solving skills.
• Good verbal and written communication skills, with the ability to document work clearly.
• Strong business acumen and ability to translate strategic priorities into technical requirements.
• Highly organized, reliable, capable of managing multiple complex tasks, demonstrating exceptional work ethic and strategic thinking.

Additional Information:

• Comprehensive benefits are included and begin on the first day of employment.
• Final interviews will be conducted in person at our Chattanooga, TN headquarters.
• We are unable to hire candidates currently residing in CA, NY, NJ, NH, or MA.
• Sponsorship is not available for these roles.
• Exact title, leveling, and offer details will be determined post-interview based on individual skills, experience, and interview performance.
• BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for these employment opportunities.
• An invitation to interview does not guarantee employment.

About BCBST:

As Tennessee's largest health benefit plan company since 1945, BCBST is committed to the physical, financial, and community well-being of Tennesseans. We foster a culture where innovation is encouraged, and employees are empowered to thrive both independently and collaboratively. We are a remote-first organization, hiring across the U.S. except for CA, MA, NH, NJ, and NY.

Equal Employment Opportunity:

BCBST is committed to recruiting, hiring, training, and promoting individuals without regard to race, religion, color, age, sex, national origin, citizenship, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information may be found at: BCBST's EEO Policies/Notices.

Number of Openings Available: 0 Worker Type: Employee Company: BlueCross BlueShield of Tennessee