Job description
Operations Manager - Customer Success and Strategic Support (Pupil Transportation)
Location: Remote
Starting Salary: $67,500 - $70,500 Per Year
What's in it for you
- Health insurance
- PTO (120 hours accrued per year starting)
- 13 Paid company-wide Holidays (Note: occasional work on holidays may be required, with compensatory time off)
- 401k plan
- Annual $250 home office stipend
- Competitive salary
- Inclusive, caring, and values-driven environment
- Make a critical difference for children, families, and educators
Schedule
- Weekly Hours: 40-55 Hours/Week
- Shift: Preferred standard schedule is approximately 9:00am-5:30pm Central Time. Flexibility is required to cover business needs between 6:00am EST and 6:00pm PST.
Role Overview
We are seeking an Operations Manager - Customer Success & Support to provide high-level leadership across our operations department. You will join a high-growth, fast-paced business, ensuring exceptional daily service for students and school districts, while fostering a sustainable experience for drivers and staff. This is a hands-on leadership role requiring operational expertise, customer-facing strength, and the flexibility to step into high-need areas.
Who You Are
- A strong leader capable of setting expectations without direct reports.
- Flexible, adaptable, and thrives in shifting environments.
- Customer-focused with strong relationship-building skills.
- Ambitious, eager to grow, and calm under pressure.
- Detail-oriented with impeccable follow-through.
- Tech-savvy and comfortable with multiple online platforms.
- Able to travel up to 30% of the time.
What You'll Do
- Analyze department data to develop weekly action plans for key goals (fulfillment, on-time arrivals, satisfaction).
- Provide manager-level leadership across regions as needed.
- Provide direction, feedback, and accountability to support staff.
- Lead escalations with districts, guardians, and drivers.
- Support routing and change requests.
- Collaborate on strategic initiatives and process improvements.
- Support recruitment, onboarding, and training of operations staff.
- Contribute to the Operations Leadership Team on strategic planning and budgeting.
Required Qualifications
- At least 5 years of relevant experience, including 3-5 years of leadership/management (ops, logistics, etc.).
- Bachelor's Degree or higher.
- Strong written and verbal communication skills.
- Proficiency with online platforms and data tracking.
- Ability to provide feedback and coaching across levels.
- Reliable computer, camera, microphone, and internet connection.
Preferred Qualifications
- Master's Degree in a relevant field.
- Knowledge of pupil transportation industry processes and regulations.
- High-level routing and dispatching experience.
- Experience in customer service or account management.
- 2+ years of full-time remote work experience.
About Us
At BuckledIn, we eliminate transportation as a barrier to children's success by mobilizing outstanding adults to transport students experiencing homelessness, in foster care, or with special needs.
Our Values
- Excellence Everywhere: We set the standard and exceed expectations.
- Driven to Learn: We embrace feedback and always improve.
- Trust is Everything: We earn trust through consistency and follow-through.