Customer Success Associate

ABOUT THE ROLE

We are supporting our client on a search for a Customer Success Associate who will be the friendly, capable face customers rely on every day. This is a launchpad seat on a small, hands-on CS team where early-career talent gets real ownership from day one.

You will work alongside seasoned CS operators, learn how modern SaaS retention works, and own a portfolio of customers from day one. We are intentionally open to recent grads, internship grads, and career changers with strong communication skills and a service mindset.

COMPENSATION

$50,000 - $70,000 per year, depending on experience. Comp reviewed annually. Performance bonus eligibility after 6 months.

WHAT YOU'LL DO

• Serve as the primary point of contact for a portfolio of customers
• Onboard new customers and guide them through the first 90 days
• Run regular check-ins, QBRs, and product training sessions
• Identify expansion and renewal opportunities and partner with sales
• Track customer health, usage, and engagement metrics
• Document customer feedback and share insights with product
• Coordinate with support, billing, and engineering to resolve issues quickly
• Help build and improve onboarding playbooks and templates
• Be the voice of the customer in internal conversations

WHAT WE'RE LOOKING FOR

• 0 to 2 years of customer success, support, sales, or hospitality experience (internships count)
• Strong written and verbal communication skills
• Comfort learning new software quickly
• Empathy, patience, and a genuine desire to help
• Strong organization and ability to juggle multiple accounts
• Open to recent grads, internship grads, and career changers
• Bachelors degree preferred but not required

NICE TO HAVE

• Prior experience at a SaaS, fintech, or consumer tech company
• Familiarity with tools like Gainsight, Intercom, Zendesk, or Salesforce
• Comfort with light data work in spreadsheets or BI tools
• Experience running webinars or onboarding sessions

BENEFITS & PERKS

• Fully remote work environment with flexible hours across US time zones
• Competitive base salary with annual reviews
• Medical, dental, and vision insurance
• 401(k) plan with employer match
• Generous paid time off, paid holidays, paid sick leave
• Paid parental leave
• Annual learning and development stipend
• Home office setup support
• Two paid team offsites per year

WHY APPLY

This is a rare opportunity to do real customer-facing work early in your career, with mentorship from senior operators and a direct line to leadership. You will leave this seat with a sharp playbook, strong network, and a clear path into senior CS, account management, or sales roles.

ABOUT CAREERSCAPE

Careerscape is a staffing firm matching exceptional talent with growing companies across industries. We work with founders and hiring leaders to fill the seats that matter most, and we work with candidates to find roles where they can actually do their best work.

APPLICATION NOTICE

Apply via the external link to be considered. We review every application and respond to qualified candidates within one week.

EQUAL OPPORTUNITY STATEMENT

Careerscape is an Equal Opportunity Employer. M/F/Disability/Veterans. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.