ABOUT THE ROLE
Careerscape is supporting a client opening for a Remote Entry-Level Customer Support Representative. This role focuses on assisting customers, resolving inquiries, and delivering a high-quality support experience across multiple communication channels.
This is an excellent opportunity for individuals looking to start a career in customer service, client support, or operations. No prior professional experience is required---training will be provided.
The Customer Support Representative will act as the first point of contact for customers, helping resolve issues, answer questions, and ensure a smooth and positive experience.
This role is ideal for candidates interested in customer service, call center operations, client support, or entry-level business roles.
COMPENSATION
The salary range for this role is $65,000 - $90,000 per year, based on communication skills, performance, and client hiring needs.
Additional compensation and benefits details will be shared during the hiring process.
WHAT YOU'LL DO
- Respond to customer inquiries via phone, email, and chat
- Assist with account questions, service requests, and general support
- Resolve customer issues in a professional and timely manner
- Document customer interactions in internal systems
- Escalate complex issues to senior support teams when needed
- Maintain a positive and helpful tone in all communications
- Follow company processes and support guidelines
- Track and meet response time and customer satisfaction goals
- Collaborate with team members and supervisors
- Support customer retention and overall satisfaction
WHAT WE'RE LOOKING FOR
- High school diploma or equivalent required
- No prior experience required (training provided)
- Strong communication and interpersonal skills
- Comfortable speaking with customers and resolving issues
- Basic computer skills (email, data entry, CRM systems)
- Ability to multitask and stay organized
- Problem-solving mindset and attention to detail
- Comfortable working independently in a remote environment
- Reliable internet connection and workspace
- Positive attitude and willingness to learn
NICE TO HAVE
- Customer service, retail, or support experience (not required)
- Familiarity with call center or support tools
- Experience handling customer inquiries or complaints
- Bilingual communication skills (a plus)
BENEFITS & PERKS
Benefits may include:
- Fully remote work flexibility within the United States
- Competitive entry-level compensation (above market range)
- Medical, dental, and vision coverage options
- Paid time off, holidays, and sick leave
- 401(k) retirement plan options
- Paid onboarding and customer service training
- Performance-based bonuses and incentives
- Career growth into Customer Success, Team Lead, or Operations roles
- Monthly work-from-home stipend (where applicable)
- Supportive and team-oriented work environment
WHY APPLY
This role is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced support environment.
Candidates who are reliable, communicative, and customer-focused can build strong experience and grow into advanced roles in customer success, operations, or management.
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting professionals with employers across multiple industries. We support hiring across customer service, operations, administration, and technology roles.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you about other relevant opportunities that align with your background and experience.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.