Strategic Partnerships Director

Role Overview

We are hiring a Strategic Partnerships Director (L4) to help CareMessage build, manage, and scale a high-value partner ecosystem across the healthcare safety-net. This is a senior individual contributor role for a partnership operator who has built partner ecosystems, managed growth through partners, negotiated complex partner agreements, and converted relationships into measurable pipeline, revenue, product leverage, and mission-aligned impact.

This person will focus on partnerships that affect distribution, customer acquisition, expansion, pricing, packaging, partner-led ARR, integration readiness, sponsored programs, market intelligence, and patient outcomes.

Key Responsibilities

• Portfolio Management: Own CareMessage's growth-enabling partnership portfolio across partner type, strategic objective, business-line impact, operating model, economics, risk, owner, and next step.
• Operational Excellence: Operationalize the Partnerships Playbook, including partner taxonomy, selection principles, gating model, partnership briefs, decision rights, QBRs, scorecards, and sunset criteria.
• Strategic Execution: Source, evaluate, develop, negotiate, and manage partnerships that create market access, partner-sourced pipeline, partner-led ARR, referrals, co-sell opportunities, sponsored programs, and customer expansion.
• Cross-Functional Collaboration: Partner with Sales, Product, Engineering, Customer Experience, Finance, Legal, Compliance, Strategy, and Marketing to ensure alignment on roadmap impact, integration scope, and commercial terms.
• Market Intelligence: Monitor partner movement, platform ecosystems, payer/VBC dynamics, and EHR marketplaces to translate signals into practical GTM strategy recommendations.
• Scaling Operations: Use AI, automation, CRM, and partner relationship management tools to scale operations, synthesize market signals, and reduce manual coordination.

What Success Looks Like

• Partner-sourced qualified pipeline created and partner-influenced ARR.
• Quality and completeness of partner portfolio tracker, briefs, mutual plans, and QBRs.
• Reduction in ambiguous ownership, unscoped commitments, and roadmap drag.
• Effective use of AI and automation to scale partner management.

Onboarding Milestones

• 30 Days: Learn, map, and diagnose the current ecosystem and commercial model.
• 60 Days: Structure, prioritize, and activate priority partnerships and internal operating cadences.
• 90 Days: Convert, institutionalize, and scale, including publishing a 6-12 month partnership roadmap.

Benefits

• Flexible work hours as a fully remote team.
• Half-day Fridays.
• Generous medical, dental, and vision insurance for employees and their families.
• Health Savings Accounts and Flexible Spending Accounts.
• 401k retirement plan.
• Short & long-term disability insurance.
• Paid parental leave for biological and adopted children.
• 9 wellness days for self-care.
• Paid time off & 1-month paid sabbatical after the 4-year anniversary.
• 15 paid company holidays, plus mid-year and end-of-year breaks.
• Employee Assistance Program.
• Budget for professional and personal development.