Care Service Operations & Strategy Internship

About Carrum

We're rebuilding healthcare from the ground up and looking for interns to play a critical role in our success. Carrum Health is a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

The Internship Program

This internship program runs for 10 weeks from June 8 to August 14, 2026 and is open to recent graduates and grand students. The internship is remote and has a stipend of $7,500.00 paid in semi-monthly installments.

Your Role

Reporting directly to the Executive Sponsor of the Care Team and VP of Patient Care, you will be a primary driver of operational excellence during this internship. This is a highly visible role that offers a unique look into the inner workings of a successful Value-Based Care business. You will be tasked with professionalizing our core functions and using data to illuminate the path forward for our patient journey.

What You'll Do

• Architect Operational Excellence: Create and refine Standard Operating Procedures (SOPs) for critical functions, including staff training, medical record collection, and member travel logistics.
• Funnel Analytics: Conduct rigorous data analysis to understand Carrum's member funnel, identifying "leakage" and highlighting key areas for strategic focus.
• AI Integration: Act as the internal champion for AI efficiency, using prompt engineering (specifically with Gemini and Hex) to streamline documentation, automate repetitive tasks, and enhance output quality.
• Cross-Functional Collaboration: Partner with senior leaders to turn analytical insights into high-impact growth and efficiency initiatives.
• Strategic Communication: Create clear, concise, and visually compelling presentations to report findings and recommendations to the executive team.
• Gain exposure to managers and leaders with excellence in business acumen.
• Network and build relationships within our organization.
• Participate in all events available to our employees.

What You'll Bring

• Availability from June 8, 2025 to August 18, 2026.
• Your own laptop or computer and a stable internet connection for remote work.
• Technological Savvy: Deep understanding of how to leverage AI tools like Gemini and Hex through advanced prompt engineering to produce superior results.
• Strong Communicator: Adept writer capable of influencing thinking and action across a wide array of stakeholders.
• Consultative Thinker: Highly analytical, comfortable with spreadsheets, and able to interpret complex data sets.
• Entrepreneurial and Resourceful: Ability to find creative ways to make a big impact quickly and without constant direction.
• Balanced Approach: Ability to balance quantitative data with the qualitative, human elements of patient care.

Why You'll Love Your Summer at Carrum

• Meaningful Work: Own a project with measurable outcomes that the team will use.
• Learn from the Best: Gain insights from experienced operators from companies like Booz & Company, Livongo, Google, and Optum.
• Impact Healthcare: Contribute to solving real problems with top health systems and employers.
• Autonomy and Trust: Be trusted to do your job with support and feedback, not micromanagement.
• Team Culture: Be part of a team that celebrates wins, recharges, and genuinely enjoys working together.
• Career Preview: Build, measure, and present your findings, creating a portfolio piece and previewing a career in this field.