Business Analyst

Position Description

Advance your career on a high-performing Agile team supporting the modernization of mission-critical supervisory systems for a federal agency. You'll take ownership of requirements analysis, process improvement, and stakeholder engagement, collaborating with cross-functional teams to deliver secure, user-centric digital solutions. If you're analytical, detail-oriented, and ready to drive meaningful change, this is your opportunity to make a significant impact in a mission-driven environment.

This position is located in our Lafayette, Louisiana or Knoxville, TN office; however, a hybrid working model is acceptable.

Your Future Duties and Responsibilities

• Elicit, analyze, and document business, functional, and technical requirements for enterprise systems and software
• Collaborate with product owners, stakeholders, developers, and UX/UI teams to translate requirements into user stories, acceptance criteria, and process flows
• Lead or support backlog refinement, sprint planning, and Agile ceremonies
• Conduct gap analysis, process mapping, and workflow optimization to improve business processes and system functionality
• Facilitate requirements workshops, interviews, and user feedback sessions
• Develop and maintain business analysis artifacts (e.g., user stories, process diagrams, requirements traceability matrices)
• Assist with user acceptance testing (UAT), defect triage, and validation of delivered solutions
• Ensure solutions comply with federal standards (e.g., Section 508 accessibility, security, and privacy requirements)
• Support change management, training, and documentation efforts
• Communicate findings, recommendations, and status to technical and non-technical audiences

Required Qualifications to be Successful in this Role

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)
• 3-5 years of experience as a business analyst or similar role in software/system environments
• Experience eliciting and documenting requirements for web applications or enterprise systems
• Proficiency with Agile methodologies and tools (e.g., Azure DevOps, Jira)
• Strong analytical, problem-solving, and process mapping skills
• Excellent written and verbal communication skills
• Experience collaborating in cross-functional Agile teams
• Eligibility for federal background investigation and compliance with security requirements (U.S. citizenship or lawful permanent residency with 3+ years residency)

Desired Qualifications

• Experience supporting enterprise-scale applications in regulated or federal environments
• Familiarity with Section 508 accessibility, security, and privacy requirements
• Experience with user acceptance testing (UAT) and quality assurance
• Certifications in business analysis (e.g., CBAP, PMI-PBA, Agile BA)
• Experience mentoring or guiding junior analysts

Compensation and Benefits

A reasonable estimate of the current range for this role in the U.S. is $56,600.00 - $139,300.00.

CGI Federal's benefits include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

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