At CGS Business Solutions, we're dedicated to helping skilled IT and business professionals take the next meaningful step in their careers. Whether you're exploring project-based consulting roles or seeking a long-term position, we connect you with opportunities that align with your expertise, your goals, and your growth trajectory.
Backed by deep industry insight and our proven TalentFlow™ Framework, we ensure every role we present is thoughtfully matched to your skills, passions, and career ambitions. If you're ready for a role that challenges you and moves your career forward, we're currently partnering with leading organizations to fill the following opportunity:
Overview
CGS is seeking a full time REMOTE Director of IT Infrastructure & Operations to lead infrastructure, cloud, networking, cybersecurity, service desk, and IT operations functions as part of a unified IT organization. This role brings stronger technical depth, infrastructure architecture expertise, and operational leadership to improve reliability, security, scalability, and cost efficiency across the environment. The Director builds and develops the team, reduces single-person and vendor dependencies, and aligns infrastructure and security with the broader technology roadmap covering applications, data, and AI.
Primary Job Duties
Infrastructure, Cloud & Networking
- Own the strategy, architecture, and day-to-day operations of IT infrastructure, including Azure and cloud operations, servers, O365, and identity and access management.
- Lead network and connectivity architecture, including VPN strategy, segmentation, data access experience, and operational resiliency.
- Ensure reliable performance and availability of IT services by monitoring systems, setting standards, and driving continuous improvement.
- Build documentation, knowledge transfer, and shared ownership practices to reduce single-person dependency across the environment.
Cybersecurity & Compliance
- Direct the cybersecurity program, including security operations, vulnerability management, endpoint protection, and incident response.
- Mature governance, risk, and compliance practices, including identity and access governance, data classification and protection, and disaster recovery.
- Modernize data access governance to enable secure self-service and executive agility without compromising security controls.
- Partner with internal and external stakeholders to align security with regulatory and audit requirements.
Service Desk & End User Support
- Oversee the service desk and end user support, including desktop support, user provisioning, device management, and incident management.
- Improve responsiveness and after-hours and weekend support coverage to strengthen business continuity and service availability.
- Establish service standards, metrics, and a continuous improvement model for end user experience.
Leadership, Vendor & Operations
- Build and develop the infrastructure, security, and operations team; assess capabilities and add expertise where needed.
- Manage vendor and contractor relationships, evaluate which capabilities should remain external versus transition internal over time, and ensure cost-effective, performance-driven operations.
- Manage the budget for the functions under this role, balancing cost, performance, and risk.
- Establish IT processes, standards, and governance for the selection, implementation, and support of enterprise infrastructure and security systems.
- Collaborate across application development, data, AI, and product teams to align infrastructure and security with a unified technology roadmap.
Non-Essential Job Functions
- Performs any other related duties as assigned or as necessary.
Required Education, Training, and Experience
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- 10 years of progressive IT experience, with at least 5 years in a leadership role spanning infrastructure, security, and operations.
- Proven experience leading IT infrastructure and cloud operations (Azure preferred), networking, identity and access management, and enterprise IT operations.
- Demonstrated experience building or running a cybersecurity program, including security operations, vulnerability management, endpoint protection, and governance, risk, and compliance.
- Experience leading service desk and end user support functions in a fast-paced business, including after-hours coverage models.
- Strong vendor and contractor management experience, including evaluating build-versus-buy and insource-versus-outsource decisions.
- Hands-on technical depth; comfortable in code-level and architecture-level discussions and capable of challenging recommendations from third-party consultants.
- Experience reducing single-person and vendor dependency through documentation, knowledge transfer, and process maturity.
- Skilled at strategic planning and coordination across multiple functions, working collaboratively in a decentralized business and managing multiple stakeholders.
- Mortgage or financial services industry experience a plus.
CGS Business Solutions is a nationally recognized leader in IT staffing and consulting, delivering top-tier talent across Applications, Cloud & Infrastructure, Cybersecurity, Data & AI, and Engineering. As a multi-year INC 5000 winner and one of California's Best IT Recruitment Firms, we're known for combining boutique-level service with enterprise-grade results.
We're also proud to be named one of the Orange County Business Journal's Fastest Growing Companies, earning the distinction for five consecutive years as we continue to expand into new markets across the U.S. Companies trust CGS to attract, engage, and retain elite technology talent---giving them the advantage they need to lead with confidence in a rapidly evolving digital landscape.