AI Solutions Specialist

About the role

We are seeking a resourceful and curious AI Solutions Specialist to join our OMX AI Operations team. In this role, you will design and build AI-powered tools and workflows that help our operations teams work more efficiently and make more informed decisions. You will be the hands-on builder who takes business problems and turns them into working solutions — connecting large language models (LLMs) to real processes.

The base salary offered for this role and level of experience will begin at $83,000 and up to $115,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Design, build, and maintain AI-powered workflows and internal tools that support OMX teams across quality, operations, and member experience.
• Develop and manage LLM-based solutions — including automated evaluations and text generation workflows — tailored to specific operational needs.
• Collaborate with operations leads, QA analysts, and program managers to understand business problems and translate them into working AI solutions.
• Write and maintain lightweight Python scripts to extend automation capabilities beyond what current platforms support out of the box.
• Prompt engineer and iterate on LLM inputs to improve accuracy, consistency, and output quality across use cases.
• Monitor the performance of deployed tools and workflows, identifying opportunities to improve reliability and relevance over time.
• Utilize SQL to query and validate data supporting AI workflows and evaluations.
• Create and maintain clear documentation so that tools and workflows are understandable and usable by the wider team.
• Stay current with developments in LLM capabilities, AI tooling, and low-code automation platforms.
• Help build a culture of AI fluency within OMX by sharing knowledge and demonstrating what's possible.

To thrive in this role, you have

• Hands-on experience working with large language models — building prompts, evaluating outputs, and iterating toward reliable results.
• Proficiency in Python.
• Solid understanding of prompt engineering principles and how model behavior changes based on instruction design.
• Proficiency in SQL for data querying and analysis.
• Familiarity with REST APIs and webhooks for connecting tools and systems.
• Ability to work with structured and unstructured data and translate it into inputs that AI models can act on effectively.
• Strong problem-solving instincts and a practical, get-it-done approach to building solutions.
• Excellent communication skills — able to make complex ideas clear and engaging, even for those without a technical interest.
• Comfort operating with a high degree of autonomy and shifting priorities in a fast-moving environment.

#LI-EI1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback.

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days
• Annual wellness stipend
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement
• In-person and virtual events to connect with your fellow Chimers
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech

Chime is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [email protected].