Support Engineer

Support Engineer

We are working with a leading global technology company that delivers mission-critical software solutions to the broadcast industry, supporting thousands of TV channels worldwide.

They are now looking to hire a Support Engineer to support a growing portfolio of North American customers and projects.

This is a fully remote role, requiring someone based in the North American time zone.

The Role

You will play a key role across both project delivery and customer support, including:

• Installing, configuring and commissioning software solutions
• Supporting customers by diagnosing and resolving technical issues
• Working closely with development teams to replicate issues and support fixes
• Delivering multiple concurrent projects and ensuring successful system deployment
• Providing training and technical guidance to customers

What We're Looking For

• Experience in broadcast, media, or similar technical environments
• Strong technical troubleshooting and analytical skills
• Experience working in customer-facing support or project roles
• Ability to work independently and manage responsibilities with minimal supervision
• Strong communication skills

Additional Experience (Beneficial)

• Knowledge of Windows Server, SQL, networking, or similar technologies
• Familiarity with broadcast systems or media workflows

Additional Information

• Fully remote working model
• Opportunity to work on high-profile international projects
• Involvement in both support and project delivery for varied experience
• Some travel may be required

If you're looking for a role where you can make a real impact while working on global projects, we'd love to hear from you.