Remote CMA/RMA - Virtual Coordinator

About the Role

Chronic Care Staffing is seeking a compassionate and detail-oriented Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) to join our growing Virtual Staffing team. This fully remote opportunity allows you to make a meaningful impact on patient care while enjoying the flexibility of working from home in a supportive and collaborative environment.

In this role, you will serve as a key point of contact for patients, helping monitor health progress, coordinate follow-up care, complete prior authorizations and referrals, and support physicians through accurate documentation and patient communication. This is an ideal opportunity for a motivated healthcare professional looking to grow within a modern virtual care environment.

Responsibilities

Patient Outreach & Care Coordination

• Conduct outbound calls to patients regarding health status, follow-up care, and appointment preparation
• Build positive relationships with patients while providing empathetic and professional communication
• Assist with virtual patient intake and care coordination activities

Clinical Support

• Complete prior authorizations and referrals daily
• Perform phone triage and escalate clinical concerns appropriately to physicians
• Support physicians and healthcare teams with accurate documentation and patient updates

Documentation & Workflow Management

• Accurately document patient progress, intake information, and follow-up activities within internal systems
• Maintain efficiency and organization while managing high-volume communication throughout the day
• Follow HIPAA guidelines and company compliance standards at all times

Team Collaboration & Growth

• Work collaboratively with physicians and virtual care staff to ensure high-quality patient outcomes
• Learn and adapt to virtual workflows and documentation systems
• Take on additional responsibilities and leadership opportunities as you grow within the organization

Requirements

Must Have

• Active nationally recognized CMA or RMA certification
• Previous experience working in a medical clinic environment
• Ability to handle high-volume phone communication during an 8-hour shift
• Strong communication and patient service skills
• Reliable home office setup with:
  • Windows Pro operating system (Home edition not supported)
  • Intel i5 processor or newer
• Must reside and work full-time within the United States

Nice to Have

• Experience in Primary Care, Internal Medicine, or specialty practices
• Previous remote healthcare or virtual care coordination experience
• Familiarity with EMR/EHR documentation systems
• Strong multitasking and organizational skills

Job Details

• Location: Remote (United States Only)
• Schedule: Full-Time | 40 Hours Per Week
• Shift Availability: 8-hour shifts between 8:00 AM - 6:00 PM
• Employment Type: Full-Time
• Pay Rate: $18.00 - $19.00 per hour

Additional Incentives

• $60 Monthly Technology Stipend
• $500 Quarterly Bonus

Benefits

• Competitive hourly pay
• $60 monthly technology stipend
• $500 quarterly bonus
• Full benefits package
• Company-paid life insurance
• 9 paid holidays annually
• PTO plan that increases with tenure:
  • 11 days in Year 1
  • 16 days in Year 2
• Fully remote work opportunity
• Career advancement and leadership growth opportunities