Account Manager (USA - Remote)

Location: USA (Remote)

Are you ready to make an impact in the fast-paced world of cybersecurity? Cognisys is growing rapidly, and we're looking for a dedicated Account Manager to join our Account Management team during this exciting period of innovation and expansion.

Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We take pride in our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team collaborates with some of the world's best-known companies and operates across over 30 countries worldwide.

About the Role

This is an excellent opportunity for someone with commercial curiosity and relationship-building skills who wants to develop into a successful Account Manager. You'll work closely with experienced Account Managers and sales leaders, learning how to manage client relationships, support renewals, and identify opportunities to add value.

While this role focuses on existing customers, experience in a business development, SDR, or sales support role is a strong advantage. You'll be supported as you build confidence in client conversations and develop your understanding of cybersecurity solutions.

This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.

As an Account Manager, you will work closely with our existing clients to:

• Support renewals
• Identify growth opportunities
• Maintain trusted, long-term partnerships

This position offers an excellent opportunity to refine your client management, sales, and cybersecurity skills, all while being part of a high-performing and supportive team and at the same time, contributing to Cognisys' ongoing success.

What You'll Do

Client Support & Relationship Building

Act as a key point of contact for a portfolio of existing clients, with guidance from senior team members.

Renewals & Retention

Support contract renewals and help ensure a positive, consistent client experience.

Opportunity Identification

Learn how to spot upsell and cross-sell opportunities within existing accounts and work with senior colleagues to progress them.

Client Engagement

Participate in regular client meetings to understand needs, priorities, and challenges.

Internal Collaboration

Work closely with consultants, project managers, and delivery teams to ensure services are delivered smoothly.

Account Administration

Maintain accurate account records, pipeline updates, and forecasts in internal systems.

Learning & Development

Build your knowledge of cybersecurity services, sales processes, and account management best practices.

Requirements

• 1--3 years' experience in a client-facing, sales, account support, or business development role.
• Interest in cybersecurity, SaaS, or technology solutions (experience is a plus, not a must).
• Confident communicator who enjoys building relationships.
• Eager to learn, coachable, and motivated to develop commercial skills.
• Organised, detail-oriented, and comfortable managing multiple accounts or tasks.
• Able to work effectively with different teams and stakeholders.
• Comfortable working in a fast-paced, growing environment.

If you think you can deliver but don't match the criteria above, please don't be put off. We are very open-minded and focus on ability and attitude above skills.

What We Offer

• Annual Leave: 22 days per year, plus US public holidays
• Additional Leave: 1 day of paid leave on your Birthday!
• Heath & Wellbeing: Access to our Employee Mental Health and Wellbeing platform
• Professional Development: £2,000 annual training budget to support your continued learning and career growth
• A dynamic and supportive work environment where customer care and innovation drive everything we do.
• Refer a friend bonus scheme, up to £2,000!

Why Join Us?

At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact for our clients. We'd love to hear from you if you want to challenge, lead and innovate!

We're not just about the work; we're about the people. Join a team where innovation is celebrated, and your contributions are valued. We foster a collaborative environment where fresh ideas thrive, and professional growth is encouraged.

Applications

Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format -- [email protected]

Please note: We're always happy to help with questions, but to keep our process fair for everyone, we're unable to accept applications via email - please apply directly through the job advert page.

We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs.

NO RECRUITMENT AGENCIES, PLEASE