QA Program Manager – Healthcare (Facets)

About the role

As a QA Program Manager -- Healthcare (Facets), you will make an impact by leading end-to-end quality engineering programs for large-scale healthcare payer transformations. You will be a valued member of the Quality Engineering team and work collaboratively with senior client stakeholders, delivery teams, and cross-functional partners to ensure high-quality, predictable outcomes across complex programs.

In this role, you will:

• Own and drive end-to-end QA program delivery for large-scale Facets implementations and integrations.
• Define and lead test strategy, estimation, planning, execution, and governance across the full lifecycle.
• Manage multi-vendor, multi-stream delivery models across onsite and offshore teams.
• Oversee test execution, defect management, and release readiness, ensuring adherence to quality standards.
• Drive program-level reporting, quality metrics, and SLA compliance for executive stakeholders.
• Collaborate with business and technology teams to ensure alignment on requirements, risks, and delivery milestones.
• Enable adoption of test automation and AI/GenAI-driven QA practices to improve efficiency and coverage.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring presence in a client or Cognizant office in Baltimore, MD. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

1. 12--18 years of experience in Quality Engineering / QA, with 10+ years in program or test engagement leadership roles.
2. Proven experience managing end-to-end QA delivery for large-scale Facets implementations.
3. Strong expertise in healthcare payer domain (claims, enrollment, benefits, provider, billing).
4. Demonstrated experience managing complex multi-stream programs with onsite/offshore delivery models.
5. Experience in test strategy, planning, execution, defect management, and release governance.
6. Strong experience managing client SLAs, commercials, and governance at senior/executive level.
7. Hands-on exposure to test automation frameworks and modern QA practices.
8. Excellent stakeholder management and executive communication skills.

These will help you stand out

• Experience driving QA transformation initiatives (automation, AI/GenAI adoption).
• Strong understanding of integration ecosystems around Facets.
• Proven ability to manage large distributed teams across vendors and geographies.
• Experience working in regulated healthcare environments.
• Ability to act as a trusted advisor to client leadership.

Salary and Other Compensation

The annual salary for this position is between $96,750 to $153,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.