Senior Product Manager, Payments

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

We are seeking a Senior Product Manager, Payments to drive major product outcomes across the Payments & Financial Services portfolio at Commerce. This is an individual contributor role responsible for helping to set strategy and leading execution within our critical Core Payments and Financial Services portfolio.

What You'll Do

• Own strategy & outcomes across Payments and Financial Services, ensuring that Commerce's Core Payments offering evolves in-line with the rapid evolution and innovation within the sector.
• Act as an internal subject matter expert for Commerce's Core Payments capabilities, with technical fluency.
• Lead ambiguous, cross-team initiatives across time zones where alignment is hard and tradeoffs are real.
• Work collaboratively with colleagues in Engineering and Product to deliver impactful projects which enhance merchant experience, on-time and with a sense of urgency.
• Define platform-level capabilities that support a variety of merchant payment use cases from SMB to large Enterprise, both B2B and B2C.

Product Strategy & Portfolio Leadership

• Drive strategy, roadmap, and measurable outcomes within the Core Payments domain.
• Translate the payments vision into an actionable portfolio plan with clear sequencing, dependencies, and success metrics.
• Develop strong point-of-view on market needs within Core Payments and where Commerce should develop in-house vs utilize partners.

Customer, Market & Competitive Leadership

• Build a deep and structured understanding of merchant payment and financial services requirements through research, merchant discussions and data.
• Maintain an informed view of the latest developments in payments and adjacent financial services solution categories (for example: POS, subscriptions, orchestration, working capital, crypto/stablecoins, issuing).
• Represent customer needs and trade-offs succinctly to stakeholders in the form of business cases; ensure roadmap decisions are grounded in evidence.

Focused Execution

• Define the end-to-end customer experience across user interfaces, developer interfaces and agentic interfaces.
• Work on cross-functional programs from discovery through launch and iteration, coordinating across multiple product and engineering teams.
• Help define product requirements, success metrics, and go/no-go criteria that drive quality, performance, and scalability.
• Demonstrate clear decision-making through structured tradeoffs (customer impact, platform complexity, time-to-value, and commercial upside).

Business Impact, Monetization & GTM Enablement

• Own KPI outcomes for your areas (e.g. conversion, adoption, retention impact, revenue).
• Partner with Sales, Customer Success, Product Marketing and Solutions Engineering to ensure new capabilities meet merchant needs and are clearly differentiated.

Who You Are

• 5-8 years of product management experience, including ownership of complex platform or enterprise product areas, prior experience in payments and/or financial services is required.
• Proven ability to lead cross-team initiatives that require alignment across Product, Engineering, Design, and GTM.
• Exhibits intellectual curiosity to explore cutting edge innovations within payments and financial services.
• An established track record of shipping products that drive measurable outcomes (e.g. conversion, retention, expansion, revenue, efficiency).
• Exceptional written and verbal communication skills; able to drive clarity with both commercial and technical teams.
• Proficient at using AI tools in your professional role, including Claude and ChatGPT.
• Comfortable working across time zones: this role will regularly work with key stakeholders and colleagues in Europe, the USA and Australia.
• Strong analytical skills and comfort using data to prioritize and measure impact.
• Demonstrated ability to operate effectively amid ambiguity and changing conditions.
• Technical background or strong technical fluency (APIs, data models).
• Experience establishing product operating practices.
• Able to travel occasionally (1-4x a year) as business needs require.

Work Where You Thrive

This is a hybrid role. For candidates based in the Atlanta, GA or Austin, TX metro area, the position follows a hybrid work model with three days per week in the office.

Compensation

Pay Transparency Range: $121,000 - $182,000.00

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer.

Protect Yourself Against Hiring Scams

Commerce does not offer jobs to individuals who do not go through our formal hiring process. We will never require payment of recruitment fees, request sensitive information through unsanctioned sites, or solicit money as part of the hiring process.