Remote Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Call Center Associate - Work from Home

Must be Fluent in English & Spanish.

Do you love helping people solve complex problems and deliver solutions? Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. If you love making a difference in people's lives, this role is for you. Your punctuality and dependability are key to our clients' success.

Key Details:

• Pay Rate: $13.00/hour
• Training Duration: 4 Weeks in a classroom and 2 weeks Nesting. No absences allowed during training.
• Hours of Operation: 8:00 AM -- 11:00 PM Monday-Friday, 8:00 AM -- 6:30 PM Saturday.
• Production Schedule: Assigned during training, flexible within hours of operation.
• Paid Time Off: Accrued after 180 days of employment.
• Health Benefits: Medical, dental, and vision start on the 1st day of employment.
• Training Schedule: Specific training days and hours, as well as initial shift details, will be provided during the interview.

About the Role

As a member of the Customer Experience team, you will assist customers with questions, inquiries, and issues related to their prescription coverage. You will manage a steady volume of incoming calls while navigating multiple systems.

Requirements

• Ability to successfully complete a 4-week virtual training class and 2 weeks of nesting. No absences are permitted during training.
• Successfully complete customer service assessment and typing test on a computer (not compatible with mobile devices).
• Strong problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED, or college degree.
• Minimum of 6 months of customer service experience.
• Excellent communication skills.
• Willingness to work weekends if needed based on call volumes.
• Incentives: Potential to earn up to an additional $4.00 per hour based on attendance and performance after moving to production.

Equipment and Workspace Requirements

• Equipment Provided: Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables.
• Internet: Minimum 25 Mbps Download / 10 Mbps Upload speed required. Test at https://www.speedtest.net/.
• Connectivity: Must hardwire the work computer directly to the modem via Ethernet. Satellite and wireless internet are not acceptable.
• Workspace: Must be quiet, distraction-free, clutter-free, and free from unauthorized electronics or writing utensils. No one else is allowed in the workspace during working hours.

Application Process (Under 20 minutes)

1. Apply: Provide basic profile information (2 minutes).
2. Prescreen Questions: Answer questions to verify minimum requirements (3 minutes).
3. Typing Test: Complete a typing test using a computer keyboard (2 minutes).
4. Assessment: Take a short assessment to determine role fit (10 minutes).

Important: Complete the application promptly. If you do not have a computer, consider using resources like your local library or public computer access points.

Conduent is an Equal Opportunity Employer. Reasonable accommodations are available for individuals with disabilities during the application process.

Pay Transparency

The estimated salary range for this role is $13.00/hour. Actual compensation may vary based on factors like location, experience, and performance. This position may be eligible for bonuses or incentives. Benefits include medical, dental, vision, life and disability insurance, retirement savings plan, paid holidays, and PTO.