Location: Tampa, FL or Broward County, FL
Schedule: Full-Time | Salaried Exempt
Work Model: Fully Remote (Must Reside in Florida)
Salary: $60,000--$75,000 annually (Based on Experience)
Industry: Healthcare | Dialysis | Home-Based Clinical Services
Benefits: Medical, Dental, Vision, PTO, Paid Holidays, 401(k) more
Keep Patients Moving. Make a Real Difference.
Are you passionate about improving the patient experience while keeping healthcare operations running smoothly?
In this position you'll become the operational leader responsible for guiding home dialysis patients from referral to admission, ensuring every patient receives timely access to life-changing care.
This is far more than an administrative position - you'll coordinate physicians, nurses, insurance companies, and internal teams to remove barriers, solve problems, and keep patients moving through the care journey.
If you're organized, thrive in a fast-paced healthcare environment, and enjoy bringing order to complexity, we'd love to meet you.
About the Role
As our Regional Patient Access & Healthcare Operations Supervisor, you'll Lead the patient journey from referral through admission. You'll oversee patient intake, insurance authorizations, care coordination, and operational workflow for our growing Home Dialysis program.
Working closely with physicians, nurses, referral sources, insurance companies, and administrative teams, you'll ensure patients move efficiently through insurance verification, authorizations, clinical readiness, and admission into our Home Hemodialysis (HHD) and Peritoneal Dialysis (PD) programs.
You'll also facilitate daily operational meetings, monitor patient throughput, identify delays, and help remove barriers before they impact patient care.
Key Responsibilities
Manage the patient referral-to-admission pipeline
Coordinate patient intake and admissions from start to finish
Verify insurance eligibility and benefits
Obtain and track prior authorizations
Collaborate with physicians, nurses, billing, and intake teams
Monitor patient throughput and resolve delays quickly
Facilitate daily operational pipeline meetings
Maintain accurate patient tracking tools and documentation
Escalate barriers that could delay patient admissions
Support regional operational performance and patient satisfaction
Required Qualifications
- 2 years of experience in healthcare operations, patient access, patient coordination, case management, referral management, or patient intake.
- Experience with insurance verification, benefits eligibility, and prior authorization processes.
- Strong computer proficiency, including Microsoft Office and the ability to quickly learn new healthcare technology platforms.
- Experience using EMR systems and/or workflow management software.
- Exceptional organizational skills with the ability to manage multiple patient cases while maintaining accuracy and meeting deadlines.
- Excellent verbal and written communication skills with a strong commitment to customer service.
- Ability to collaborate effectively with physicians, nurses, referral sources, insurance companies, and interdisciplinary healthcare teams.
- Experience managing multiple concurrent patient referrals or admissions in a fast-paced healthcare environment.
- Must reside and have experience working in this capacity in the state of Florida.
Preferred Qualifications
- Experience in dialysis, nephrology, home dialysis (HHD/PD), home health, hospital operations, or other healthcare operations.
- Experience in patient access, patient intake, referral management, care coordination, or patient throughput.
- Prior supervisory, team lead, or healthcare operations leadership experience.
- Experience coordinating care and collaborating with physicians, nurses, payers, referral sources, and interdisciplinary healthcare teams.
- Experience using Monday.com or similar workflow/project management software.
- Experience with Renvio, Baxter/Vantive eServices, or other dialysis-specific technology platforms.
- Familiarity with CMS ESRD Conditions for Coverage (42 CFR Part 494), QAPI processes, or other healthcare regulatory requirements.
Compensation & Benefits
Salary: $60,000 - $75,000 annually
Medical, Dental, and Vision Insurance
Paid Time Off (PTO)
Paid Holidays
401(k) Retirement Plan
Work Remote Position
Ready to Help Patients Get the Care They Need?
If you're an organized healthcare professional who enjoys solving problems, coordinating care, and making a meaningful difference behind the scenes, we'd love to hear from you.
Apply today and help us transform home dialysis care---one patient at a time.
Searchable Job Titles
Regional Patient Access Supervisor | Patient Access Supervisor | Clinical Operations Supervisor | Healthcare Operations Supervisor | Care Operations Supervisor | Patient Access Manager | Intake Supervisor | Referral Coordinator Supervisor | Patient Throughput Coordinator | Healthcare Operations Coordinator | Dialysis Operations Coordinator | Home Dialysis Operations | Care Coordination Supervisor | Clinical Services Supervisor | Home Health Operations Supervisor
This is a remote position.
