Business Lead & Relationship Manager

Subject Matter Expertise (SME) and Strategic Leadership

• Develop and execute business strategies to drive growth and operational efficiency.
• Collaborate with senior leadership to define goals, priorities, and key performance indicators (KPIs).
• Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics.
• Offer strategic recommendations for operational enhancements and process improvements.
• Provide training and support to onshore and offshore teams, ensuring they have the necessary skills and knowledge to perform their roles effectively.

Project Management and Implementation

• Lead the planning, execution, and delivery of cross-functional projects, ensuring timely and successful delivery.
• Develop and manage project plans, monitor progress, and mitigate risks to proactively address challenges to ensure seamless delivery.
• Collaborate with cross-functional teams, including finance, onshore production teams, onshore enablement teams, and IT.

Process Excellence

• Drive continuous improvement initiatives by identifying and resolving process inefficiencies and operational risks.
• Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards.
• Track performance metrics and ensure adherence to service level agreements (SLAs).

Offshore Management

• Manage offshore teams to ensure consistent and high-quality service delivery.
• Provide support and guidance to offshore managers, ensuring alignment with business objectives.
• Establish effective communication channels to bridge operational gaps.
• Ensure that offshore teams are aligned with onshore objectives and deliverables, providing guidance and support as needed.

Stakeholder Management

• Act as a key liaison between internal stakeholders and onshore/offshore teams.
• Collaborate with onshore teams to understand customer needs and expectations, ensuring that offshore teams are equipped to meet these requirements.
• Provide regular updates on project progress, performance metrics, strategic initiatives, risks, and risk resolutions.
• Facilitate effective communication and collaboration between cross-functional teams.
• Facilitate alignment across cross-functional teams to achieve business goals.

Requirements

• Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field (required)
• 5+ years of experience in business leadership, relationship management, insurance operations, Commercial Property & Casualty insurance, and project management (required)
• In-depth knowledge of insurance products, underwriting processes, claims management, and regulatory compliance (required)

Preferred experience:

Wholesale Insurance, offshore support, commercial P&C

General Description of Available Benefits for Eligible Employees of CRC Group:

At CRC Group, we're committed to supporting every aspect of teammates' well-being -- physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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