Business Analyst/Change Management Analyst

Overview

Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew project management associates help control the scope, schedule, and cost of projects, while building skills to grow into roles as project and program managers.

Responsibilities

• Provide day-to-day support for change management and process improvement initiatives across Business programs
• Assist in gathering information related to system enhancements, business process updates, and operational changes that need to be communicated to field teams
• Support the creation, maintenance, and continuous improvement of process documentation, including training materials, workflows, standard operating procedures (SOPs), and job aids
• Help prepare training assets such as presentation decks, user guides, quick-reference documents, and field readiness materials based on provided direction
• Format, organize, and maintain version control of documentation and training assets to ensure consistency and accuracy
• Participate in working sessions, stakeholder walkthroughs, and review meetings to capture requirements, feedback, and updates for documentation and training content
• Support change-related communications by drafting messaging, coordinating updates, and helping ensure timely communication to impacted teams
• Maintain centralized repositories for process documentation and training materials to ensure accessibility and ongoing accuracy
• Perform additional support activities related to documentation, training, and organizational change management as requested by project and change leadership

Qualifications

• Experience supporting change management, process improvement, training coordination, or business operations initiatives
• Strong documentation skills with the ability to create clear, organized, and user-friendly materials
• Excellent attention to detail, organization, and follow-through
• Strong written and verbal communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Comfortable working across cross-functional teams and incorporating stakeholder feedback
• Proficiency with Microsoft Office Suite, including PowerPoint, Word, Excel, and SharePoint
• Ability to work independently while taking direction from project and change leaders

Preferred Qualifications

• Previous experience supporting change management efforts in large enterprise environments
• Telecommunications experience preferred
• Familiarity with training development, process mapping, or operational readiness activities
• Exposure to project management tools such as Smartsheet, Jira, or Confluence

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [email protected].

Duration: FTE Location: PA-Philadelphia, 100% Remote