Outbound Call Center Rep

About CVS Health

We're building a world of health around every individual --- shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger -- helping to simplify health care one person, one family and one community at a time.

About Signify Health

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

Role Overview

As a Member Engagement Coordinator, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

Key Responsibilities

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
• Present a positive, professional, and high energy approach to clients, health plan members, and team members
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
• Report member complaints and escalations immediately to Member Engagement Managers
• Participate in peer side-by-side coaching as needed
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

Qualifications

• A High School Diploma or equivalent is preferred
• 1+ year call center experience OR 2+ years general work experience required
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
• A desire to work in an efficient, results-oriented outbound call center environment
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
• Good communication skills, friendly and conversational
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
• Strong computer skills and the ability to use multiple systems at the same time, while making calls

Compensation & Benefits

• Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
• 10 days of required paid training (Monday-Friday, 8 AM-4:30 PM CST)
• Call center hours of operation are Monday-Sunday 7 AM -- 7 PM; actual shift will be determined at time of hire.
• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements

• Verified and reliable internet service with 10MB upload/download ability available in your home.
• The company will provide equipment (keyboard, monitor, computer, headset, etc.).
• All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment

• Successful completion of background check is required for this position.

Employment Details

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: $15.00 - $26.93 per hour. This pay range represents the base hourly rate. The actual offer will depend on experience, education, geography, and other relevant factors.

Equal Opportunity Employer

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran --- committed to diversity in the workplace. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Application Window

The anticipated application window for this opening will close on: 05/31/2026.

Additional Information

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

The anticipated application window for this opening will close on: 04/29/2026.

	Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.