Remote Solutions Architect (San Francisco, CA)

Job Type: Full-time
Remote: Remote

Company Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are 'Powered by Deepgram'. Deepgram's voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency.

Company Operating Rhythm

At Deepgram, we expect an AI-first mindset—AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance. Every team member is expected to actively use and experiment with advanced AI tools. We move at the pace of AI; change is rapid, and you can expect your day-to-day work to evolve quickly.

Note: This individual must be based within either Eastern or Pacific Time in the US.

Opportunity

Deepgram is seeking a talented, support-focused Solutions Architect (Applied Engineer) to join our Applied Engineering (AppEng) team. In this role, you will directly engage with customers to solve complex technical challenges while simultaneously building scalable solutions that enhance our support infrastructure. You'll own complete customer engagements in a post-sales capacity, and occasionally assist with pre-sales and implementation projects.

Location

This role is based in San Francisco, where many of our customers and partners are located. While the role is anchored in our San Francisco office, Deepgram continues to be remote-first. This role includes up to 50% travel to meet with customers, support sales engagements, and participate in key onsite interactions.

About Applied Engineering at Deepgram

The Applied Engineering (AppEng) team combines the functions of Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey.

What You'll Do

• Own complete post-sales customer engagements, providing direct technical guidance and solutions.
• Lead the technical resolution of complex customer support issues.
• Design and implement systematic improvements to our support process and infrastructure.
• Create automated solutions and self-service tools that address common customer challenges.
• Analyze support ticket patterns to identify product improvement opportunities.
• Develop technical documentation, guides, and best practices.
• Collaborate with product and engineering teams to advocate for customer needs.
• Partner with the broader Applied Engineering team to share knowledge.
• Occasionally assist with implementation projects and pre-sales activities.

Time Allocation

• 50% - Direct customer engagement and technical problem solving
• 30% - Building automation and scalable support solutions
• 10% - Developing documentation and self-service resources
• 10% - Contributing to broader Applied Engineering initiatives and pre-sales activities

It's Important To Us That You Have

• 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles.
• Strong software engineering background with professional development experience in at least one modern programming language (e.g., Python, JavaScript/TypeScript, Rust, C/C++).
• Experience developing automation solutions and improving technical processes.
• Proven ability to troubleshoot complex technical issues in production environments.
• Excellent written and verbal communication skills.

It Would Be Great if You Had

• Experience with speech recognition, NLP, or related AI technologies.
• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
• Experience with API-first products and developer tools.
• Background in support automation techniques and tools.

Benefits & Perks

Holistic Health

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

Work/Life Blend

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match

Continuous Learning

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions