Senior Specialist, Product Operations - (Logistics, Market Performance)

About Delivery Hero\n\nAs the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70 countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.\n\n## Job Description\n\nWe are on the lookout for a Senior Specialist, Product Operations (Logistics, Market Performance) to join the Logistics Product Operations team within the Rider Product Line.\n\nIn our Logistics Team, you'll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.\n\nThe Market Performance team works with Delivery Hero brands to manage and optimize performance across areas such as order allocation algorithms and rider payments.\n\nThe team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.\n\nIf you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!\n\n### Key Responsibilities:\n\n* Own relevant business KPIs, product performance and product usage for different regions around the world.\n* Interact with and support our operations stakeholders.\n* Drive key initiatives to improve customer experience and / or profitability goals.\n* Proactively find areas for improvement backed up by data, innovate in seeking the best solution, and execute in a timely and considered manner.\n* Support the roll-out of new products and features in your region aimed at improving user experience, business performance, and operational efficiency.\n* Provide management with regular performance reports, insights, and presentations.\n\n## Qualifications\n\n* At least 5 years of professional experience interpreting data in an analytics or data science role.\n* Bachelor's degree in business, mathematics, engineering, science, economics, or another analytical-based subject.\n* Strong knowledge of and experience with SQL and reporting tools (e.g., Tableau or Data Studio).\n* Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements.\n* Highly passionate about data, with creative problem-solving abilities and an eye for detail.\n* Team player with a willingness to think outside the box.\n* Highly motivated, communicative, independent, and pragmatic in handling business challenges.\n* Excellent English communication skills, both written and spoken.\n* Previous experience in the last-mile industry in an Analytics, Operations, or Product role is a plus.\n\n## Additional Information\n\nEnsuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.\n\n### Perks & Benefits:\n\n* Hybrid working model with 2 days a week on our Berlin campus.\n* 27 days holiday, with an extra day on your 2nd and 3rd year of service.\n* Professional Development: €1,000 Educational Budget, Language Courses, Parental Support, and access to Udemy Business.\n* Wellness: Health Checkups, Meditation, Gym & Bicycle Subsidy.\n* Financial: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.\n* Food & Drink: Digital Meal Vouchers, Food Vouchers, Corporate Discounts.\n* Relocation support for those moving to Berlin.\n* Interview preparation resources available.\n\nReady to join our team?\n\nIf you're excited to grow, collaborate, and be part of the world's leading delivery platform, we'd love to hear from you. Apply today!\n\nWe believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.\n\nWe encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] include it in your application.\n\nSeverely disabled applicants with equal qualifications will be given preferential consideration.\nYou're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.