Operations & Program Support Contractor (Part-Time)

Position Overview

DirectTrust is seeking a highly organized and proactive Operations & Program Support Contractor to provide cross-functional support across accreditation, workgroups, and membership activities. This role is ideal for a detail-oriented professional who thrives in a dynamic environment, can manage multiple priorities, and operates with a high degree of independence.

This individual will play a key role in supporting day-to-day operations, ensuring continuity across programs, and helping maintain the quality and efficiency of organizational processes.

This role is designed to support current operational needs, with the potential to expand in scope and hours over time. There may be an opportunity for this position to evolve into a full-time role based on performance and organizational needs.

Key Responsibilities

Accreditation Operations

• Support accreditation-related activities, including coordination, documentation, and tracking of processes
• Assist with communication and follow-up with accredited organizations and Assessors
• Maintain organized records and ensure accuracy of accreditation materials

Workgroup & Consensus Body Support

• Provide administrative and coordination support for workgroups and consensus bodies
• Schedule meetings, prepare agendas, and document outcomes
• Track action items and support follow-through on deliverables

Helpdesk Support

• Monitor and respond to helpdesk inquiries in a timely and professional manner
• Route inquiries as appropriate and ensure resolution or escalation
• Maintain accurate records of requests and responses

Administrative Support

• Assist with general administrative tasks, including document management and coordination across teams
• Support internal communications and scheduling needs

Project Management

• Support planning and execution of key projects
• Track timelines, deliverables, and dependencies across initiatives
• Help ensure projects stay on schedule and aligned with organizational priorities

Membership Support

• Assist with member communications and engagement activities
• Support membership tracking, onboarding, and related processes
• Help maintain accurate membership records

Required Skills & Qualifications

• Strong organizational skills with a high level of attention to detail
• Proven ability to manage multiple priorities, stakeholders, and deadlines simultaneously
• Self-starter with the ability to take initiative, work independently, and drive tasks forward with minimal direction
• Proactive communication skills, including consistent follow-up and outreach across teams and stakeholders
• Strong interpersonal skills with the ability to collaborate effectively with a variety of individuals
• Excellent verbal and written communication skills, including professionalism on phone calls and in email correspondence
• Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint
• Experience supporting and running meetings, including scheduling, agenda preparation, and note-taking

Preferred Qualifications

• Experience with virtual meeting platforms such as Zoom
• Familiarity with CRM systems or similar tools for tracking and managing information
• Experience working in a nonprofit, accreditation, standards, or membership-based organization
• Exposure to project management tools or workflows

Pay: $35.00 - $45.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Describe a time you were responsible for maintaining records or tracking information across multiple stakeholders. What system did you use, and how did you ensure accuracy?
• How do you track everything you are responsible for in a typical week? Be specific.
• This role requires staying on top of tasks without reminders and following through consistently. Tell me specifically how you do that.

Education:

• Bachelor's (Preferred)

Work Location: Remote