DI

Sales Representative (CM)

Job summary

Nairobi
Sales

Work model

Fully remote
Only United States
2 days ago
Job description

Location & Schedule

  • Location: Remote (PST)
  • Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. (PST)
  • Language Requirements: English (Advanced); Spanish (Native or Fluent preferred)

Company Overview

We are a U.S.-based company dedicated to facilitating access to high-quality medical care abroad. Our mission is to serve as a trusted partner for patients, offering value, safety, and peace of mind throughout their healthcare journey. We collaborate exclusively with certified doctors and world-class medical centers, providing personalized, end-to-end support. We guide and empower our clients through life-changing medical and aesthetic procedures outside the U.S., ensuring transparency, trust, and exceptional care.

Role Overview

The Mid-Senior SDR is responsible for driving top-of-funnel growth by identifying, engaging, qualifying, and nurturing prospective patients interested in receiving medical treatment abroad. This consultative and high-impact role requires building trust with potential clients and guiding them through the initial stages of their decision-making process. You will work closely with the closing and care coordination teams to ensure a seamless client journey from first interaction to consultation booking.

Key Responsibilities

  • Lead engagement via inbound and outbound calls, SMS, email, and social channels.
  • Prospect qualification based on medical needs, budget, readiness, and alignment with services.
  • Client education on available treatments, benefits of medical travel, safety protocols, and certifications.
  • Build trust with clients navigating sensitive health or aesthetic decisions.
  • Schedule qualified consultations for the sales/medical coordination team.
  • Maintain accurate and detailed records in CRM systems.
  • Follow up persistently and strategically with leads across the funnel.
  • Handle objections related to safety, travel logistics, and cost comparisons.
  • Meet and exceed KPIs (contact rate, qualification rate, show rate, booked consultations).
  • Provide feedback to marketing and sales on lead quality and messaging effectiveness.
  • Mentor junior SDRs (optional depending on seniority level).

Experience & Requirements

  • 3–5 years of experience as SDR/BDR, appointment setter (preferably high-ticket services), or in sales roles within healthcare, medical tourism, aesthetics, or wellness.
  • Proven track record in outbound prospecting and consultative selling.
  • Experience working with U.S.-based clients.

Skills

  • Exceptional communication and empathy skills.
  • Ability to handle sensitive conversations related to health and personal transformation.
  • Strong consultative selling approach (non-transactional).
  • Advanced objection handling and next-step closing skills.
  • High level of organization and pipeline management.
  • Data-driven mindset with strong CRM discipline.
  • Ability to thrive in fast-paced, performance-driven environments.

Tools

  • CRM platforms (HubSpot, Salesforce, or similar).
  • Calling & messaging tools (VoIP, Email, SMS).
  • Calendars and scheduling tools.
  • Lead management and outreach systems.

Core Competencies

  • Trust-building & emotional intelligence.
  • Patient-centric mindset.
  • Resilience and persistence.
  • Accountability and ownership.
  • Adaptability in high-growth environments.

Compensation

  • $700 - $900 a month

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