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Implementation Specialist (SaaS Healthcare)

Job summary

Nashville
Project Manager

Work model

Fully remote
Only United States
1 week ago
Job description

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.

We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.

Job Responsibilities

  • Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded.
  • Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
  • Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations.
  • Train customers on the use of the software, including best practices and workflow optimization.
  • Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process.
  • Coordinate collaboratively with internal teams to meet project milestones.
  • Ensure a smooth transition from implementation to Customer Success.

Qualifications

  • Bachelor's degree - Nursing Informatics degree a PLUS.
  • 2+ years software implementation experience.
  • Prior experience in a healthcare or health IT environment strongly preferred.

Skills

  • Project Management.
  • Critical thinking and problem-solving.
  • Strong time management and organization.
  • Excellent verbal and written communication.
  • Empathy.
  • Customer Service mindset and focus.
  • Curiosity and self-motivation.
  • Confidence and resilience.

Benefits

We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale!

  • 401(k)
  • Unlimited PTO
  • Health Insurance
  • 100% remote! You can work from ANYWHERE!

Salary Range: $50,000-$60,000 per year