Lead Product Designer

THE COMPANY

Dutch is transforming veterinary care by making expert treatment accessible anytime, anywhere. Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits. We're the only veterinary telemedicine service that can diagnose, prescribe, and ship medications directly to customers -- offering real relief and convenience for pets and their families.

Backed by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made-up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart). Featured in TechCrunch, Forbes, Wired, and Axios, Dutch is setting the standard for quality, accessibility, and compassion in pet care.

THE ROLE

We're looking for a Lead Product Designer who will be responsible for creating intuitive, user-centered experiences across our customer-facing products and proprietary veterinary medical platform. This role will design wireframes, prototypes, and end-to-end user flows, while continuously improving the user experience through research, testing, and iteration. Working closely with Product, Engineering, Marketing, and Design teams, the UX Designer will help build a cohesive telemedicine experience and scalable design system.

What You'll Do at Dutch

• Create wireframes, build prototypes, and deliver robust customer flows for our customer facing experience and proprietary vet-facing medical platform.
• Think holistically and systematically about creating a telemedicine experience, and a cohesive design system that supports key interactions.
• Research, build, test, and iterate - this role requires passion about continuous learning with a focus on measured outcomes.
• Collaborate closely with product, engineering, visual design, and marketing.

What We're Looking For

• 5 years of experience in UX, with a proven track record of envisioning and building high quality products (mobile, web, desktop).
• A portfolio that showcases robust user journeys and flows, as well as a history of launches, learnings, and insights as products mature.
• Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of a startup.
• Inclusive design philosophy with a strong editorial sense. You gather feedback judiciously but know when to adjust and when to follow your initial vision.
• Great partnership with engineering, product, marketing and the ability to clearly articulate your decisions and how they relate to the problem you're solving.
• Experience prototyping, testing, and iterating on new and existing designs.

Why You're a Great Fit

• While you have a solid background in all principles of UX, you're extremely strong in interaction design and usability, and are constantly seeking ways to better understand your users.
• You have a passion for iteration - you understand that designs are ever-evolving and seek impact over perfection.
• You proactively seek out customer feedback, user studies, comparative examples, and industry trends to inform and improve your designs.
• You love talking to end users to further understand what they need from their Dutch experience, and that our designs support these needs.
• You have an impressive product design portfolio that demonstrates a deep understanding of user interface standards and conventions, functional communication flows and dynamic, engaging interfaces, and design templates and patterns.

Bonus points if you have:

• Experience working with either startups, telehealth, or the pet industry previously.
• User research experience.
• Have a pet/love animals!

Why Work For Dutch

• Competitive annual salary range between $150,000 - $160,000.
• Hybrid working location.
• Health, dental and vision insurance.
• Flexible PTO.
• 401k plan.
• Robust holiday schedule.
• Growth opportunities!

Dutch Guiding Principles

• Pets First -- business and medical decisions are always guided by the pet's best interest.
• Agile Like a Cat -- We have a bias toward swift action, while maintaining quality and accuracy.
• Creativity is our Catnip -- Creativity feeds us and helps us push boundaries to always find better solutions.
• Be the Human Your Dog Thinks You Are -- Be kind, show care for your colleagues, and give others context.