Customer Success Consultant

Customer Success Consultant - Higher Education

Job Details

• Act as a strategic advisor to educators by aligning product usage with institutional goals
• Drive product adoption and retention across a defined territory
• Meet revenue targets through customer renewals and long-term success
• Analyze customer data to identify risks, renewal challenges, and upsell opportunities
• Conduct regular account reviews to assess value realization and uncover growth potential

Compensation and Logistics

• Base salary: $65K--$87K, depending on experience (higher in select high cost-of-living markets)
• $35K annual bonus + excellent benefits package
• 30-40% time in the field meeting with key accounts during the academic semester, may require a few overnights a month depending on location; primarily a work-from-home role
• Fast-paced, tech-forward, education-focused environment

Requirements

• 3+ years of customer/client success or account management experience
• Strong presentation and communication skills
• Tech-savvy, Quick to learn and navigate new technologies
• Experience in the education or technology sector strongly preferred

Benefits

• Excellent benefits package, Medical, Dental, Life, Disability, 401K, etc.