Senior Time Keeping Specialist

Role Summary

The Senior Time Keeping Specialist owns the day-to-day management of timekeeping remediation and escalation activities. This role ensures our consultants can access and complete time entry, monitors for missing or incomplete time, and drives follow-up and escalation as needed to resolve issues.

Key Duties

Missing Time Remediation

• Own the ongoing remediation of missing time, including triage, outreach, tracking, and closure of items across the backlog.
• Execute a structured approach to work through current and historical missing time.
• Document outcomes, unresolved issues, and items requiring escalation or decision.
• Provide direct support to contractors via phone and email, addressing time entry questions, resolving issues, and guiding completion of required time submission.

Timekeeping Escalation Management

• Manage timekeeping escalations end-to-end.
• Ensure consultants understand time entry expectations and complete required actions.
• Initiate and drive escalation when time is not entered or remains incomplete.
• Coordinate with stakeholders to resolve issues impacting time entry.

Access and Issue Resolution

• Identify and track issues preventing time entry, including access, provisioning, or data-related blockers.
• Partner with appropriate teams to remove barriers and restore time entry capability
• Monitor for recurring issues and flag patterns for follow-up.

Compliance Monitoring and Follow-Up

• Monitor time entry activity to confirm completion.
• Perform targeted follow-up with consultants and stakeholders where time is missing.
• Apply consistent escalation practices when expectations are not met.

Operational Reporting

• Maintain tracking of missing time, active issues, and escalation status.
• Provide clear status updates on backlog progress, aging items, and unresolved blockers.
• Highlight items that require additional support or decisions.

Success Measures

• Reduction in aged missing time items.
• Timely follow-up and closure of escalations.
• Improved consistency in time entry completion.
• Clear and accurate status visibility on outstanding work.

Qualifications

• 3+ years of experience owning the day-to-day management of timekeeping remediation and escalation activities.
• 2+ years of experience providing direct support to contractors via phone and email, addressing time entry questions, resolving issues, and guiding completion of required time submission.
• Bachelor's degree is preferred, but experience will be consider in lieu of a 4-year degree.
• Comfortable working with different computer programs including MS Office, Outlook, Fieldglass, and Workday. (We will provide training on each system).
• Strong follow-through and attention to detail with the ability to manage high-volume operational work.
• Clear communication and persistence in follow-up with the ability to coordinate across teams to resolve issues

This is a 100% REMOTE role. Hours for this position are 8:00am-5:00pm Monday -- Friday. This role starts as a 6-month contract but will offer both extensions and permanent positions for top performers.