Sr. AI Growth Partner (Sr. Customer Success Manager) - Spanish Speaking

About Eightfold

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world's largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages.

Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.

About the Role

The Sr. AI Growth Partner (Sr. Customer Success Manager) - Spanish Speaking role at Eightfold is responsible for our customers' post-sales and implementation journey, ensuring that both our core AI platform & agents are delivering real, measurable outcomes. This role is an evolution of the traditional Customer Success role as we evolve into Customer Growth and focus on helping customers unblock the business value of AI through the Eightfold Talent Intelligence Platform.

Responsibilities

• Evangelize Eightfold AI platform with our customers and ensure customers maximize value.
• Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value.
• Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes.
• Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value.
• Design and lead upsell opportunities that demonstrate solution capabilities.
• Unblock internal escalations by partnering with cross-functional teams including product, engineering, product delivery, support, and sales.
• Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
• Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships.
• Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape.
• Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features.
• Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal.

Required Qualifications

• 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management.
• Ability to travel 10-15%.
• Proficiency in Business Spanish.

Preferred Qualifications

• 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management.
• Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company.
• Experience in driving customer renewals and upsell opportunities.
• Excellent problem solving in complex, multi-stakeholder situations.
• Top-level data analysis and synthesis.
• Close attention to detail, basics of project management, and ability to keep multiple trains running at once.
• Strong verbal and written communication skills.
• Experience with public speaking, webinars, and conferences.

Hybrid Work @ Eightfold

We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week.

Note: This role is only available in our designated hub locations: Santa Clara, CA, Greater NYC, NY, Greater Atlanta, GA, and Greater Chicago, IL.

Compensation

• Zone A (SF Bay Area & Greater NYC): Annual Base Salary Range: $117,000 to $185,000
• Zone B (Greater Chicago & Atlanta): Annual Base Salary Range: $110,000 to $175,000

Base pay is only one piece of our total compensation package as this role may be eligible for commissions and equity awards.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.