Head of Client Success & Growth - U.S Based (Remote)

About Elevate Teams

Elevate Teams places high-performing bilingual Virtual Assistants from Latin America with U.S. insurance agencies.

Our retention is strong. Our clients get real results. Our referral engine is active.

What we have not built yet is a structured, predictable post-sale revenue engine. That is what this role owns.

We run on EOS: clear priorities, accountability, and measurable results.

The Mission

• You own everything after the sale.
• This is not an account management role.
• This is a system-building, revenue ownership role.
• Your job is to take clients from one VA placement to two, three, and beyond, consistently and at scale.

What You Will Own

• Net Revenue Retention as the north-star metric
• VA expansion across the existing client base
• Churn prediction and proactive intervention
• Referral engine with attribution tied to compensation
• Onboarding experience and time-to-value
• Client Success Manager performance and accountability
• Removing founder dependency from key accounts

What You Will Build (First 12 Months)

• Client health scoring and early churn detection
• VA expansion playbooks that drive consistent MRR growth
• A tiered service model
• Standardized onboarding with defined time-to-value milestones
• Manager accountability systems and scorecards
• A repeatable referral engine

What Success Looks Like

• Churn is predictable and proactively managed
• Expansion is consistent and forecastable
• Client Success operates as a revenue engine, not a support function
• Clients grow because of the service, not just stay
• The function runs without constant executive involvement

The Operator This Role Requires

• 8--15 years building or scaling Client Success or Account Management in a B2B service business
• Direct ownership of expansion revenue (not just renewals)
• Experience in high-growth environments ($10M--$50M range preferred)
• Bachelor's degree in Business, Marketing, or related field a plus.

Do Not Apply If

• You've only worked inside already-built Client Success systems
• You view Client Success as support rather than revenue
• You want to manage accounts instead of scaling a function
• You need structure handed to you instead of building it

How You Operate

• Proactive over reactive
• Decisive with incomplete information
• High accountability, low ego
• Focused on outcomes over activity
• Comfortable moving between strategic and tactical work

Environment

• Fast-moving and high-growth
• Not everything is fully built yet
• Direct access to CEO and COO
• High autonomy and high expectations

If you need a fully built organization, this is not the right fit.

If you want to build one, it is.

Compensation & Benefits

• Base Salary: $140,000 -- $160,000
• OTE: $175,000 -- $215,000
• Fully Remote (U.S.)
• Health Insurance
• 401(k)
• PTO