Physical Health Coordinator (Appeals Non-Clinical)

Remote Appeals Coordinator (Healthcare) -- $20/hour

• Fully Remote: U.S. only (excluding NY, CA, AK)
• Full-Time: 40 hours/week | CST hours required

We're hiring a detail-oriented Appeals Coordinator to support a healthcare team handling physical health appeals. If you have strong customer service skills, enjoy administrative work, and can manage multiple tasks, this is a great opportunity to grow within healthcare operations.

What You'll Do

• Respond to inquiries from members, providers, and clinicians
• Process and route healthcare appeals to the appropriate teams
• Perform data entry, case updates, and documentation
• Conduct outbound calls to gather or clarify information
• Research appeal cases and communicate updates
• Support teams with case setup, tracking, and resolution
• Collaborate across departments to resolve issues

What We're Looking For

• 1--2 years of college or 3 years of related experience
• Customer service or member support experience
• Basic knowledge of medical terminology
• Strong computer skills (Microsoft Office, databases)
• Excellent communication and organizational skills

Schedule & Requirements

• Monday--Friday schedule (CST hours)
• Mandatory rotation:
  • 3--4 holidays per year
  • 1 weekend every 3rd weekend
• Must maintain confidentiality and follow HIPAA guidelines

#INDEPI