Medical Assistant-Remote (CST)

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip's culture. Recognized by Time as one of the most influential companies of 2023, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About The Role

The Medical Assistant will be responsible for assisting with providing seamless, high-quality care to patients enrolled in the Equip eating disorder program and administrative support to medical staff. The Medical Assistant will be highly organized and motivated to complete complex tasks. The Medical Assistant is able to work closely and effectively with multiple members of the clinical care team to ensure appropriate communication and build rapport with outside medical and clinical providers.

Responsibilities

• Complete tasks for medical staff, including data entry, faxing, scheduling, and collection of outside priority records.
• Maintain and update patient medical records; for example entering vital signs and uploading documents.
• Monitor messaging on the medical team chat channels to answer questions and pull in appropriate medical staff as needed to address the needs of patients and families.
• Follow up on requested testing to ensure that patients are following provider recommendations.
• Work with multiple providers and staff to coordinate care with outside providers, including primary care providers and student health centers.
• Work cross-functionally with other teams to ensure outstanding patient support.
• Enter patient information and data into EMR.
• Perform other duties as assigned.

Qualifications

• CCMA (Certified Clinical Medical Assistant) or equivalent certification is highly desirable.
• 2+ years of experience working with medical and clinical providers in a medical assistant capacity.
• Highly organized, skilled administrator.
• Strong communicator with a high level of confidentiality.
• Skilled at navigating electronic medical records.
• Ability and willingness to pivot to other potential tasks.
• Enthusiastic, strong team player a must.

Benefits Package

Compensation

• Earning Potential Range: $19.23/hour to $24.00/hour + 15% Performance-Based Bonus Potential.

Time Off

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Generous Parental Leave Benefits.

Core Benefits

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Equip pays for a significant percentage of benefits premiums for individuals and families.
• Spring Health, a 100% employer-paid mental health benefit through Guardian.
• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge.
• 401K Option.

Other Benefits

• Student Loan Repayment: $500/quarter for employees under a year of tenure; $1,000/quarter for employees over a year of tenure.
• Continuing Education: Robust training in evidence-based treatments, unlimited online courses through NetCE, and up to $1,000/year stipend.
• Work From Home Perks: $50/month internet stipend, initial WFH stipend up to $500, and company laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. As an equal opportunity employer, we provide equal opportunity in all aspects of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].