Medical Assistant

Role Overview

The Medical Assistant provides virtual clinical and administrative support for evolvedMD's psychiatric med management program. This role is critical in ensuring patients receive timely, coordinated care by managing virtual triage, prior authorizations, prescription coordination, and appointment scheduling. Working closely with Psychiatric Consultants and the Clinical Operations team, the Medical Assistant enables providers to focus on delivering high-quality psychiatric care by handling essential non-clinical workflows. This is a fast-paced, execution-focused role ideal for a detail-oriented, proactive individual who thrives in a fully remote environment.

Location

This is a remote position based in Arizona.

Compensation

• Hourly rate: $18 - $22.50 per hour (DOE)
• $1,200 annual technology allowance
• 401(k) company match up to 3%

Key Responsibilities

Virtual Triage & Patient Support

• Serve as a primary point of contact for patient calls and portal messages.
• Provide virtual support for patient questions, appointment needs, and general patient follow-up.
• Collect and route lab results, outside records, and other patient information for provider review.

Prior Authorization & Insurance Coordination

• Submit and track prior authorizations for psychiatric medications.
• Verify insurance eligibility and help resolve medication coverage issues with payers, pharmacies, and internal teams.
• Prepare patients for virtual visits by confirming demographic and insurance information needed.

Prescription & Medication Coordination

• Support prescription refill requests and prepare items for provider review.
• Coordinate with pharmacies on medication questions, clarifications, and follow-up needs.

Scheduling & Patient Coordination

• Schedule new and follow-up appointments and help maintain provider calendars.
• Manage appointment reminders, cancellations, reschedules, and follow-up communication.

Documentation & Administrative Support

• Maintain accurate documentation in the electronic health record and related systems.
• Track outstanding tasks, manage work queues, and organize inbound documents.
• Follow established workflows, escalation pathways, and confidentiality standards.

Competencies

• Clinical Acumen: Demonstrates a strong understanding of basic medical terminology, psychiatric medication workflows, and common ambulatory support processes.
• Operational Discipline: Maintains accuracy, organization, and follow-through across high-volume administrative workflows.
• Patient-Centered Communication: Communicates clearly, professionally, and empathetically with patients, caregivers, providers, pharmacies, and payers.
• Collaboration: Works effectively across interdisciplinary teams to keep patient care workflows moving smoothly.
• Initiative & Adaptability: Takes ownership of assigned tasks, anticipates needs, and adapts quickly to changing priorities.

Qualifications

• Current Medical Assistant certification required.
• Training, education or experience in behavioral health, psychiatric services, or ambulatory care is a plus.
• 1-3 years of experience as a medical assistant.
• Familiarity with EHR systems, clinical workflows, and integrated care models a plus.
• Strong attention to detail, sound judgment, and the ability to manage multiple priorities are essential.
• Comfortable with virtual patient platforms, utilizing telephone, text, messaging, and video visit software.

About Us

At evolvedMD, we are leading the integration of behavioral health services in modern primary care. We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America's largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team.

To find out more about what it's like to work at evolvedMD, visit our Resources and News page at https://www.evolvedmd.com/resources where you can learn about our culture, leaders, innovations, and impact in the community.