Job description
Requirements
Must have:
- At least 3 years of hands-on experience with Artiva scripting and workflow management.
- Strong experience reading and writing SQL queries.
- Minimum of 3 years of Artiva scripting and SQL coding experience.
- Experience managing workflows within the Artiva system.
- Reliable high-speed internet (at least 25 Mbps upload/download) and a hardwired connection for remote work.
- A private, distraction-free workspace and the ability to follow our telecommuting policy.
Preferred:
- Familiarity with reporting tools such as Bridgeworks or Finvi Reports.
- Knowledge of SDLC methodologies.
- .NET development experience is a plus.
- Strong time management skills and the ability to multitask in a fast-paced environment.
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
Responsibilities
- Develop new Artiva reports and processes and update existing ones.
- Translate business and client needs into system improvements and code changes.
- Perform data analysis, business analysis, and root cause analysis.
- Drive continuous process enhancements within Artiva.
- Manage tasks and priorities through a ticketing system.
- Collaborate across teams to deliver solutions on time.
- Ensure compliance with information security policies and procedures.
Company
F.H. Cann & Associates is a trusted leader in contact center, financial recovery, loan servicing, and business process outsourcing solutions. We offer a remote position with a collaborative culture, ownership of core system enhancements, and growth opportunities.
Benefits:
- Competitive benefits package including health, dental, vision, life, disability, and AD&D insurance.
- Paid holidays, sick time, and PTO.
- 401(k) and work-from-home support.
Note: This role does not require a security clearance at hire, though future eligibility for a federal clearance may be needed.