Trainer

About First Due

First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Details

• Location: Remote - US Only
• Country: United States
• Department: Advisory Services
• Reports To: Director of Advisory Services
• Position Type: Full-Time
• Salary: $80,000

Job Summary

First Due is seeking a tech-savvy individual with firefighting/EMS experience to deliver highly engaging online and in-person product training to our expanding list of leading public safety agencies. As a First Due Trainer, you will also be responsible for developing training content. This includes planning, producing, writing, recording, and sharing training content covering First Due's full suite of software products. Your goals will be to ensure the public safety agencies we work with receive superior product training and have access to a wide range of training content.

You are passionate about how technology can make crews and communities safer. You thrive when developing strong and lasting relationships and are motivated by delivering exceptional customer service. Your organizational skills enable you to stay on top of a rapidly growing community of clients and an ever-evolving product.

Key Responsibilities

• Delivering exceptional customer service during all interactions with customers, both internal and external.
• Conducting online and in-person training.
• Collaborating with customers to maximize their success with First Due's products.
• Considering the unique needs of each customer by delivering intellectually stimulating instruction.
• Identifying and mitigating gaps in customer knowledge.
• Nurturing long-term relationships with our customers.
• Creating knowledge base articles, release notes, training videos and other instructional content.
• Serving as a subject matter expert for internal and external customers.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

Qualifications

• 5+ years of firefighting/EMS experience.
• Technical experience managing or implementing software platforms within your fire department.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Experience in adult learning environments.
• Self-directed with strong organizational and time-management abilities.
• Ability to contribute and collaborate as member of a remote-based team.
• Project management experience.
• Demonstrated strong leadership abilities.
• A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues.
• Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
• Ability to build positive and effective work relationships with customers, co-workers, vendors, and others.
• Ability to travel to deliver in-person customer training.

Additional Information

For US-based Roles All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to [email protected].

Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation. First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. For more information, please review our Candidate Privacy here.