Revenue Operations Manager (Systems)

Flex is seeking a Revenue Operations Manager to build, own, and scale the operational backbone for our New Verticals division—Flex's expansion beyond rent into non-rent split-pay verticals. Reporting to the Head of Revenue Operations, you'll be the first dedicated RevOps hire to support New Verticals, responsible for standing up the systems, processes, and data infrastructure that will power this division through its next phase of growth.

Role Overview

New Verticals is exiting its experimental phase with clear product-market signal and aggressive growth targets. You'll work closely with Business Development, Sales, and cross-functional leadership to architect the GTM engine from the ground up—Salesforce configuration, pipeline management, routing, reporting, and the full revenue tech stack. This is a build role: you'll define the playbook, not inherit one.

Key Responsibilities

Systems Architecture & Ownership

• Build and own the Salesforce environment for New Verticals—objects, fields, page layouts, record types, validation rules, flows, and automations tailored to non-rent split-pay sales motions.
• Design and implement revenue tech stack integrations (CRM, enrichment, routing, marketing) to support NV's distinct sales process and team structure.
• Establish system architecture standards, documentation, and governance that can scale as the division grows from a small team to a full GTM org.
• Serve as the primary systems expert for New Verticals—owning troubleshooting, enhancements, and feature requests end-to-end.

Process Design & GTM Enablement

• Architect the sales process from lead-to-close—stage definitions, pipeline management, forecasting methodology, and deal hygiene standards.
• Design and deploy routing rules, territory logic, and assignment workflows specific to go-to-market motions (biller channel, D2C, consumer cross-sell).
• Partner with Revenue Operations leadership to align on New Verticals processes with company-wide RevOps standards while accommodating the division's unique needs.
• Build scalable onboarding workflows and enablement materials for new hires as the team scales rapidly.

Data, Reporting & Analytics

• Define and maintain core operating metrics—TPV, pipeline velocity, conversion rates, and division-specific KPIs.
• Build dashboards and reports that give Revenue team leadership real-time visibility into pipeline health, forecast accuracy, and team performance.
• Ensure data quality and integrity through validation rules, audits, deduplication, and governance practices.
• Partner with Data and BI teams to ensure data flows cleanly into Snowflake and downstream analytics.

Cross-Functional Leadership

• Act as the operational bridge between the team's Business Development, Sales, Partner Success, and the broader RevOps team.
• Translate business requirements into system design—converting ambiguous asks into reliable, repeatable processes.
• Represent the operational needs in company-wide RevOps planning, tool evaluations, and architecture decisions.
• As the division scales, help scope and build the New Verticals RevOps function—contributing to hiring plans, role definitions, and team structure.

Benefits

• Medical, Dental & Vision: Best-in-class coverage from Day 1.
• Parental Leave: Paid time off to focus on family.
• NYC HQ: Collaborate in our lively New York headquarters.
• 401(k) Retirement Savings: Plan for your future with our program.
• Flex Giving: Support local nonprofits advancing housing stability.
• Employee Assistance Fund: Confidential support for unexpected hardships.
• Hybrid Work Policy: Flexible work with in-person collaboration.
• Unlimited PTO & Holidays: Take the time you need to recharge.
• Free Flex Subscription: Full access to our services.
• GrubHub Credit: Meal credits while in the office.