FO

Senior Platform Engineer, Observability

Job summary

Remote

Work model

Fully remote
Only US
6 days ago
Job description

Overview

Fully Remote; US only

At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization.

As part of the Platform Engineering organization, the Senior Observability Engineer will enable application, services, and infrastructure teams to fully adopt and operationalize New Relic and our observability ecosystem. This role blends platform engineering, developer enablement, instrumentation expertise, and strong cross‑enterprise partnership. You will build the frameworks, tooling, standards, and automation that make logs, metrics, traces, and digital/store/on-prem experience monitoring easy, consistent, reliable, and self‑service for all teams.

Responsibilities

  • Design, maintain, and enhance platform‑level New Relic capabilities: APM, browser monitoring, mobile, infrastructure monitoring, logs, synthetics, dashboards, alerting policies, NerdGraph automation, access control.
  • Develop and maintain strategies and standards for metrics, events, traces, logging, and ingestion optimization to ensure signal quality and cost efficiency.
  • Define and maintain instrumentation standards using OpenTelemetry or agent based programming languages such as Java, Node.js, Python, or.NET in Azure.
  • Integrate observability requirements into GitHub Actions pipelines and create reusable pipeline templates for teams.
  • Deploy and manage telemetry agents/collectors/polling engines for on‑prem systems on different operating systems using SolarWinds.
  • Improve reliability through standardized dashboards, synthetic monitoring, and service health indicators to reduce MTTR/MMTD.
  • Partner with application, SRE, cloud, and architecture teams to drive observability adoption.
  • Govern tagging, metadata standards, and account structure across environments.
  • Mentor junior team members, run enablement sessions, and promote observability best practices across the enterprise.
  • Take part in the scheduled on-call rotation as needed.

Qualifications

Required Qualifications

  • Minimum 5 years in Observability, SRE, Software Development, or Cloud Engineering roles.
  • Expert understanding of OpenTelemetry (SDK Collector) and proven experience rolling out instrumentation at scale.
  • Hands-on experience withNew Relic (strong must have) across logs, metrics, traces, dashboards, alerts, NerdGraph API, tags/metadata, NRQL and service maps.
  • Proficient in patching, upgrading and securing SolarWinds.
  • Strong experience integrating telemetry for Azure/AWS/GCP cloud services.
  • Experience onboarding logs/metrics from 3rd party integration
  • Experience CI/CD pipeline experience with GitHub Actions, reusable workflows, and compliance gates.
  • Strong communication, collaboration, and stakeholder management skills.
  • Hands-on experience in scripting language such as PowerShell, Shell or Python.
  • Experience in troubleshoot networking issues on Cloud and on-prem environment.

Preferred Skills

  • Exposure SLO/SLA frameworks, golden signals, and performance testing.
  • Familiarity with service catalog integrations, error budgets, or maturity frameworks.
  • Prior experience working in retail, e‑commerce, or large distributed systems environments.
  • Proficient in patching, upgrading and securing SolarWinds.
  • Proficiency in infrastructure-as-code tools (e.g., Terraform, Ansible).
  • Familiarity with serverless platform, containerization and orchestration (Docker, Kubernetes, AFA, ACA).
  • Experience with AI-driven observability and performance optimization practices.
  • Committed to continuous learning and process improvement, and maintaining an open-minded attitude toward change and innovation.

At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:

  • Cameras must be on for all virtual interviews.
  • AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

Benefits

The annual base salary range is $90,000 - $130,000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

++Foot Locker Benefits++:

  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Stock Purchase Plan
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

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