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Job description
Support Analyst | Fully Remote | Up to $75,000 DOE
Our professional services client is looking for a Support Analyst to join their team!
What you'll do
- Provide first line phone, remote, and occasional onsite support for hardware, software, and network related issues
- Troubleshoot incidents efficiently, gather key information, and resolve or escalate tickets to Tier II support where required
- Manage and track tickets through the full lifecycle within the ITSM platform, ensuring strong response times and customer communication
- Support onboarding, device imaging, workstation setup, office moves, and user account administration
- Deliver support for laptops, desktops, printers, mobile devices, AV equipment, and remote working connectivity issues
- Assist users with Microsoft 365 applications, Windows environments, and basic troubleshooting for AI tools and automation platforms
- Participate in floor support, user training sessions, documentation creation, and continuous process improvements
- Work closely with supervisors and senior engineers in a fast paced legal support environment with a strong focus on customer service
What you'll bring
- 1 to 2 years of help desk, service desk, or IT support experience, although more junior or senior candidates will also be considered
- Strong working knowledge of Windows, Microsoft 365, and end user support environments
- Excellent communication skills with a customer first mindset and the ability to support stakeholders at all levels
- Strong troubleshooting, problem solving, and multitasking abilities in a high volume support setting
- A proactive attitude with the willingness to learn and develop technically
- Experience with Active Directory, Citrix, Exchange, or ServiceNow is a plus
- Previous legal industry experience is beneficial but not essential
- Bachelor's degree preferred
What's in it for you
- Competitive salary up to $75,000 plus overtime eligibility and performance based bonuses throughout the year
- Fully remote opportunity with occasional onsite training and collaboration near the LA office
- Comprehensive onboarding and hands on training during the first month onsite
- Clear progression opportunities with a company that prioritises internal promotions and long term career development
- Supportive leadership team focused heavily on mentorship, feedback, and personal growth
- Exposure to modern technologies, AI tools, and automation platforms within a professional services environment
- Collaborative team environment with dedicated supervisors committed to developing future Tier II and infrastructure talent
Interested? Apply now!