Who we are
Geotab® is a global leader in IoT and connected transportation and a certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Our open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allow businesses to automate operations by integrating vehicle data with their other data assets.
Who you are
We are seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving continuous product improvement. In this Level 3 support role, you will root-cause escalated issues, collaborate cross-functionally to ensure fixes are implemented, and keep all stakeholders informed.
What you'll do
As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point, owning complex issues from identification through resolution.
- Diagnose and troubleshoot technical issues across software and hardware platforms.
- Leverage skills in SQL and Python or JavaScript to identify root causes.
- Maintain detailed records in the ticketing system and manage multiple open issues simultaneously.
- Contribute to technical troubleshooting documentation.
- Use data analytics to surface trends in support inquiries.
- Provide on-site support to resellers and customers and participate in a rotating on-call schedule when applicable.
How you'll make an impact
- Provide timely and effective technical support to internal and external stakeholders.
- Clearly communicate complex technical information to diverse audiences.
- Employ a proactive approach to troubleshooting by anticipating potential issues.
- Utilize data analytics and tools to identify trends in support inquiries.
- Monitor applications and systems for performance issues to ensure stability.
- Collaborate with product development and engineering teams to provide feedback.
What you'll bring to the role
- Post-Secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or a related field.
- 1–3 years of experience in software development or technical support engineering.
- Proficiency in SQL and at least one of: Python or JavaScript.
- Proven ability to diagnose and troubleshoot technical issues across hardware and software platforms.
- Strong written and verbal communication skills.
- Must have continuously resided in the continental United States for at least three years immediately preceding application.
- Ability to pass an enhanced background check, including a drug screening test and a credit check.
- Experience with data analysis and visualization tools such as Excel or Google Sheets.
Why job seekers choose Geotab
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
The above are offered to full-time permanent employees only.
How we work
At Geotab, we have adopted a flexible hybrid working model. While we support virtual work, you are welcomed and encouraged to come into our offices. When working from home, you are required to have a reliable internet connection (at least 50mb DL/10mb UL). Geotab verifies candidates' eligibility to work in the United States through E-Verify.
