Transportation Management Center (TMC) Supervisor / System Specialist

GFT is seeking a Transportation Management Center (TMC) Lead Supervisor to join our team in Chipley, FL. This hybrid role balances operational leadership with hands-on technical support for RTMC systems.

Position Overview

This hybrid position combines operational leadership within the Regional Transportation Management Center (RTMC) with hands-on technical support, systems oversight, and technology development. The role is split approximately 50/50 between supervising RTMC operations and serving as the primary technical support for the systems operators rely on every shift.

The incumbent is the main point of support for operator-facing systems—the SunGuide® client, operator workstations, the video wall, Stream Deck consoles, and the public-facing data path.

Key Responsibilities

• Operator Systems & Public Information: Maintain operator-facing systems and ensure public traffic information remains accurate, available, and aligned with real-time operations.
• SunGuide® Operations: Perform hands-on operation of SunGuide®, including event management, device configuration, DMS messaging, and operational validation of the transportation network.
• RTMC Operations Management: Support daily RTMC operations, staffing coordination, shift coverage, and compliance with operational procedures and performance standards.
• Staff Development & Training: Train, mentor, and support operations personnel while promoting professional growth and operational excellence.
• Incident Management: Coordinate and support real-time traffic and incident response activities, serving as an escalation point during significant operational events.
• Technical Support: Provide workstation, software, hardware, and user support to ensure reliable and uninterrupted RTMC operations.
• ITS Device Support: Troubleshoot, maintain, and support ITS field devices, video systems, communications equipment, and operational technologies.
• Network & Infrastructure Support: Assist with network stability, infrastructure maintenance, disaster recovery planning, and continuity of operations.
• Systems & Tools Management: Maintain, enhance, and optimize operational support platforms, monitoring tools, QA/QC applications, and workflow systems.
• Technology & Innovation: Support automation initiatives, AI development, and emerging technologies that improve operational efficiency, reporting, and decision making.
• Data Analytics & Reporting: Develop, analyze, and automate operational reports while improving data quality, performance tracking, and business intelligence capabilities.
• Documentation & Coordination: Maintain technical and operational documentation while coordinating activities across operations, IT, engineering, and field teams.
• Cross Functional Training: Deliver system and operational training while fostering collaboration between technical and operational staff.
• Professional Development: Pursue relevant certifications, participate in industry groups, and stay current on evolving ITS, IT, and automation technologies.
• Emergency & On Call Support: Participate in on-call rotations and maintain availability to support operational and technical emergencies as needed.

Qualifications

What you will bring to our firm:

• College-level coursework in Computer Science, Information Technology, or a related STEM field preferred.
• Minimum 3 years of supervisory experience, with at least 2 years in an operations center, call center, or similar environment.
• Minimum 3 years of RTMC experience or 5 years of equivalent experience in a comparable operations environment.
• Minimum 2 years of technical support experience, including desktop support or IT troubleshooting.

What we prefer for you to bring:

• Demonstrated ability to lead and manage personnel in a 24/7 operational environment.
• Advanced experience with SunGuide® software.
• Proficiency in desktop hardware and software troubleshooting, IP-based video systems, and networking fundamentals.
• Ability to analyze performance data and implement process improvements.
• Strong working knowledge of Microsoft Office Suite and Windows operating systems.
• Relevant certifications (CompTIA A+, CompTIA Network+, or Microsoft certifications) are highly preferred.

Compensation & Benefits

• Salary: $35.00 per hour (dependent upon experience and location).
• Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, 401(k) plan, PTO, tuition reimbursement, and professional development support.

GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status or other characteristics protected by law.