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Customer Service Representative - Pacer

Job summary

Columbia

Work model

Fully remote
Only US
3 weeks ago
Job description

Overview

GovCIO is currently hiring a Pacer Representative to support our AOUSC customer contract. This position will be fully remote within the United States.

Responsibilities

  • Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Qualifications

Required Skills and Experience

  • High school diploma with 0 - 2 years experience
  • Clearance Required: Must be able to acquire an active AOUSC Public Trust

Posted Salary Range

USD $16.36 - USD $27.50 /Hr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

During the Interview Process

  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

During the Hiring Process

  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, including:

  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform
  • Training, Education and Certification Assistance*
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment

*Available to full-time employees

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors.