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Principal UX Program Manager

Job summary

Nashville
Project Manager

Work model

Fully remote
Only US
5 days ago
Job description

Overview

GovCIO is seeking a leader to mature user experience (UX), design, and human-centered practices across a growing Department of Veterans Affairs (VA) digital product portfolio.

This role provides strategic leadership for UX and design operations, establishing scalable approaches for design, usability, user-centered validation, and experience governance across multiple products and teams. You will oversee UX and design staff, guide organizational growth, and partner with program leadership to improve product usability, adoption, and outcomes for Veterans and VA staff.

This position is fully remote and located within the United States.

Responsibilities

  • Lead the strategy, governance, and continuous improvement of UX, design, and user-centered practices across a Department of Veterans Affairs product portfolio.
  • Provide leadership and oversight for UX Leads, UX Analysts, UI Designers, and related experience-focused roles.
  • Establish scalable approaches for design consistency, usability validation, user feedback, and experience governance across teams.
  • Partner with program leadership to balance user needs, operational realities, technical constraints, and delivery priorities.
  • Support hiring, workforce planning, mentoring, and professional development for UX and design staff.
  • Guide the evolution of UX and design practices across existing products while helping establish operating models for new initiatives and task orders.
  • Foster collaboration among Product Management, UX, Design, Human-Centered Design, engineering, and business stakeholders.
  • Advise leadership and government stakeholders on UX strategy, organizational approaches, and user-centered delivery practices.
  • Promote consistency, accessibility, usability, and adoption across Veteran- and VA-facing products.
  • Support organizational growth through scalable processes, standards, and communities of practice.

Qualifications

Required Skills and Experience

  • Bachelor's degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, Business, or related field (or equivalent experience).
  • 15 years of experience in UX, CX, HCD, product design, service design, product management, or related disciplines.
  • 5 years of experience leading UX, design, CX, HCD, product, or related teams, programs, or functions.
  • Experience establishing or scaling UX, design, CX, or HCD practices across multiple products or teams.
  • Experience developing governance models, standards, operating procedures, or communities of practice.
  • Experience influencing organizational strategy and executive-level decision making.
  • Experience integrating user-centered practices into agile software delivery models.
  • Strong communication, facilitation, leadership, and stakeholder management skills.

Preferred Skills and Experience

  • Experience supporting the Department of Veterans Affairs.
  • Knowledge of healthcare operations, clinical workflows, Veteran-facing services, or digital health products.
  • Experience building or scaling multidisciplinary UX, design, research, or customer experience organizations.
  • Experience leading Voice of Customer, usability testing, user validation, or user feedback programs.
  • Experience supporting organizational growth, workforce planning, and capability development.
  • Familiarity with accessibility standards and inclusive design practices.
  • Current or previous Public Trust clearance.

Posted Salary Range

USD $180,000.00 - USD $190,000.00 /Yr.

Company Overview

GovCIO is a team of transformers passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.

Interview & Hiring Process

If selected to move forward, you can expect:

  1. Virtual video interview with the hiring manager and/or team (camera must be on).
  2. Valid photo ID must be presented during each interview.
  3. Enhanced Biometrics ID verification screening.
  4. Background check (criminal history and verification of education/employment for the past 7 years).

Employee Perks

  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform
  • Training, Education and Certification Assistance
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.