Sr. Analyst/JIRA SME (Remote)

Overview

GovCIO is currently hiring for a Sr. Analyst/JIRA SME to join our Patient Care Services Product Line Support team with the Department of Veterans Affairs (VA). You will blend your knowledge of agile software development with a passion for solving problems and supporting tools as part of the team. This position is a US-based, fully remote position. Core business hours are 8am-5pm ET.

Responsibilities

The objective of this role is to support Jira standardization efforts in the Product Line, along with user support of Jira to enable end-to-end visibility across the entire product line. You will be working with Health Portfolio Jira Standardization leads and product scrum teams to promote and implement best practices in Jira.

The environment is dynamic, demanding and the client needs are often evolving; flexibility and forward-thinking views are important for success.

• Understand and document the client's business issues and data challenges, serve as a liaison between Scrum teams and Health Portfolio Jira Standardization leads to plan and coordinate Jira Standardization activities.
• Provide hands-on support to integrate tools and drive data/workflow standards across a suite of tools, especially Jira, Jira Advanced Roadmaps and Jira Align.
• Identify and document the gaps of current implementation against standard templates; recommend alternatives for better alignment to standard templates.
• Provide ongoing training and technical support for end-user use of Jira in support of Software Development Life Cycle (SDLC) and ad-hoc questions.
• Support Jira instance configuration. to include Jira filter development, reports, dashboards, and roadmaps.
• Ability to proactively seek out, collaborate and establish relationships with critical partners, such as multiple Scrum teams, Scrum Masters, Product Managers to ensure integration, coordination & execution of work.
• Understand existing processes and identify how to improve and streamline to improve team efficiency and effectiveness with a focus on SAFe framework.
• Willingness to take the lead during discussions with various stakeholders, identify action items, track and monitor progress, and provide status updates.
• Leverage excellent writing skills to translate complicated issues from multiple information sources into a clear point of view, and create a compelling, concise, and well-written narrative.

Qualifications

Required Skills and Experience

• Bachelor's Degree in: Business, Information Systems, Engineering, Computer Science, Systems, Business or related scientific /technical discipline, 8 years of related experience. Additional 5 -- 8 years of related experience may be substituted for education.
• Detailed understanding of how to configure, administer and support Jira/Jira Align to be in alignment of standardized templates.
• Prior experience in supporting user community to troubleshoot and resolve issues in Jira /Jira Align/Agile Tools.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to work independently with minimal guidance and supervision as well as in a team environment.
• Ability to meet deadlines (short turnarounds sometimes required)
• Well written and oral communication skills.
• Proficiency with Microsoft Office Suite products such as Word and Excel, and PowerPoint.
• Ability to foster collaborative relationships with other teams and external stakeholders.
• Ability to think "outside of the box" while communicating or dealing with coworkers and stakeholders having various skill sets and for different situations.

Clearance Required:

Ability to obtain and maintain a Suitability/VA Public Trust

Preferred Skills and Experience

• Certification, Knowledgeable of Scaled Agile Framework (SAFe), Lean Kanban, DevSecOps or other iterative development approaches (highly preferred).
• Strong facilitation, written and communication skills.
• Experience with Power BI, GitHub, JIRA, Confluence, SharePoint, and Teams (highly preferred).
• Experience with Agile Accelerator

Posted Salary Range

USD $115,000.00 - USD $122,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

During the Hiring Process

• Enhanced Biometrics ID verification screening
• Background check, to include:
  • Criminal history (past 7 years)
  • Verification of your highest level of education
  • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary. The total compensation package may also include other elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and GovCIO reserves the right to modify base salary at any time.