Sr Director of Customer Engagement and Delivery

Job summary

Pierre

Project Manager

Work model

Fully remote

Only United States

3 weeks ago

Job description

Overview

GovCIO is currently hiring for a Sr Director of Customer Engagement and Delivery. This position will be a fully remote position.

Responsibilities

GovCIO is seeking a senior Director of Customer Engagement and Delivery to bring process discipline, strong customer relationships, and rigorous quality assurance to all task delivery lines (TDLs) supporting PEO C2IN under the Maverick program. Reporting to the Sector Deputy and Growth Lead, this leader owns how the work is managed, how it is delivered to the customer, and how its quality is assured, working in close partnership with the program's Chief Engineer, who owns technical and engineering direction.

Process and Program Governance

Standardize program and delivery processes. Define and institutionalize repeatable processes, governance, templates, and review cadences across all PEO C2IN TDLs.
Institute work-product governance. Implement formal review, approval, and sign-off workflows.
Make the automated program management workflow the system of record. Drive adoption of the sector's automated program management workflow for work-product tracking.
Drive risk and escalation discipline. Establish clear risk-management and escalation paths.
Build delivery discipline across task leads. Coach and align task leads on consistent program management and delivery practices.

Customer Relationships and Engagement

Own the customer relationship. Serve as a primary, trusted point of contact for GSA AAS and PEO C2IN.
Engage collaboratively. Lead with resolution and win-win outcomes.
Establish a disciplined operating rhythm. Run regular program reviews and status touchpoints.
Manage award-fee and CPARS posture. Own the documentation, evidence, and engagement that support strong award-fee outcomes.

Quality Assurance

Stand up and own the quality gate. Implement a quality-assurance process so every work product is reviewed for timeliness, quality, and technical rigor.
Define quality standards and metrics. Establish meaningful quality, schedule, delivery, and customer-satisfaction metrics.
Ensure compliance. Verify that deliverables meet contractual, security, and compliance requirements.
Drive continuous improvement. Use root-cause analysis and lessons learned to prevent recurrence of quality and delivery issues.

Growth and Recompete Positioning

Convert delivery into competitive advantage. Build the strong past performance, award-fee record, and customer references that protect the Maverick recompete.
Support capture and proposals. Partner with business development, capture, and the Chief Engineer to develop winning management approaches.
Identify growth through the customer relationship. Surface and shape organic expansion opportunities.
Inform sector strategy. Advise the Sector Deputy and Growth Lead on delivery capability, customer health, and differentiation.

Qualifications

Bachelor's degree in a relevant field (Master's degree preferred) with 15 years of experience (or commensurate experience).
12 years leading complex DoD or federal IT programs, including 5 years in program or delivery management, PMO, or operations leadership.
Active Secret clearance.
Demonstrated success standing up or reforming program processes, quality systems, and delivery governance on a complex, multi-workstream program.

Posted Salary Range

USD $190,000.00 - USD $230,000.00 /Yr.

Company Overview

GovCIO is a team of transformers passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.