Systems Administrator - Access Services

Job Summary

GovCIO is seeking a Systems Administrator - Access Services to support critical access services including national Active Directory, multi-factor authentication, and remote access. This fully remote, US-based position requires a candidate adept at managing access requests, user authentication, and access control across various IT systems. You will play a key role in troubleshooting access issues, ensuring digital security, and collaborating with IT teams for timely resolutions. Escalation to the Tier 2 team and customer follow-up for verification are essential components of this role.

Responsibilities

• Troubleshoot and resolve Active Directory issues.
• Troubleshoot and resolve issues related to Group Policies, DNS, TCP/IP, and NTFS.
• Support the AD environment, ensuring the security, integrity, and availability of authentication, authorization, and LDAP services.
• Troubleshoot and resolve DUO Two Factor Authentication issues for both Desktop and VPN.
• Troubleshoot and resolve Multi-Factor Authentication (MFA) using PIV-I technology.
• Troubleshoot and resolve MFA using desktop and phishing-resistant authentication tools.
• Troubleshoot and resolve Remote Access Authentication (RAA) issues.
• Document, review, update, or close tickets in the ITSM tool and identify opportunities for knowledge base articles.
• Undertake other projects as assigned by the supervisor.

Qualifications

Required Qualifications

• Associate's degree or higher in a related discipline, with 3 years of relevant experience (or commensurate experience).
  • Alternatively, 7 years of relevant experience if the educational requirement is not met.
• Working technical knowledge of Microsoft OS and services in a multi-site topology, including:
  • Active Directory
  • Group Policies
• Working knowledge of Active Directory architecture and infrastructure (LDAP, Directory Replication, security, schema changes, etc.).
• Proficiency in using an ITSM tool for ticket creation and tracking.
• Strong understanding of networking technologies and troubleshooting (DNS, HTTP(s), etc.).
• Excellent problem-solving, decision-making, and analytical skills.
• Ability to work effectively in a structured team environment.
• Flexibility and adaptability to manage competing work demands.
• Excellent verbal and written communication skills.
• Demonstrated ability to communicate technical issues to both non-technical and technical audiences.
• Ability to work flexible hours (7am -- 6pm CT) and participate in an on-call rotation.
• Willingness to travel occasionally (0-4 times per year).

Preferred Qualifications

• MCSA/MCSE Certification.
• Experience with Quest Active Roles Server (ARS) and other Quest Products.
• Working knowledge of PKI, digital certifications, and security tokens.
• Experience with PowerShell or Visual Basic scripting.
• Experience with Security Event and Privileged Access Management Solutions engineering.
• Experience in security management, including auditing and user access control of databases.
• Microsoft Server systems administration experience.
• Knowledge of Remote Access Services such as Cisco Secure and Zscaler.
• Cross-platform OS knowledge (Linux, Mac OS X, Windows).
• Cross-platform mobile device knowledge (iOS/Android).
• Understanding of ITIL best practices.

Clearance Required

• Must be able to obtain and maintain an AOUSC Public Trust clearance.

Salary Range

• USD $65,000.00 - USD $80,000.00 per year.