Senior Facilitator, Experience, Granicus Experience Group

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve---driving meaningful change for communities around the globe.

Job Summary

The Granicus Experience Group (GXG) is Granicus' in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

Strong candidates for this role will have a proven track record of developing digital strategies for clients, preferably for government. Candidates will have experience facilitating workshops, analyzing data to inform strategies, and working on large-scale or program-level projects for clients. Candidates will be experts in owned media communications (website, email, SMS), human-centered design methodologies, as well as community engagement and management.

Who We Are

• Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
• Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
• Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.
• Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.

How We Show Up to Work

• Demonstrate a polished, professional relationship with colleagues & customers.
• Assume positive intent.
• Be collaborative. Create space for and be open to different expertise and experiences.
• Be dependable and reliable for our customers and our colleagues.
• Be organized and manage your own workload.
• Be proactive. Be willing to jump in, not wait to be told.
• Be willing to try something new, not dependent on documented examples.
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
• Be open to feedback. Listen with the same passion with which you want to be heard.
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

What Your Impact Will Look Like

Essential Function -- Facilitation & Workshop Design Expertise

• Design and facilitate structured, outcome-driven workshops that support discovery, group alignment, and decision-making for federal, state, and local government clients, both in person and virtually.
• Create end-to-end workshop experiences, including clear objectives, agendas, interactive exercises, and synthesis outputs aligned to client goals.
• Facilitate sessions with mixed-seniority stakeholders---from frontline practitioners to executive leadership---ensuring inclusive participation and productive dialogue.
• Apply human-centered design and CX methodologies (journey mapping, personas, ideation, prioritization) to translate insight into action.
• Adapt facilitation techniques and exercises to diverse government contexts, cultures, and levels of change readiness.
• Demonstrate confident in-person facilitation, including room management, group dynamics, timeboxing, and real-time synthesis.
• Lead engaging virtual and hybrid workshops using tools such as Zoom, Teams, and collaborative whiteboards (e.g., Miro/Mural).
• Sustain momentum and energy in virtual settings through thoughtful session design, pacing, and interaction.
• Design custom exercises, worksheets, and breakout activities that support learning, alignment, and decision-making.
• Translate complex Customer Experience, digital, content, data, and technology concepts into accessible, actionable exercises for non-technical audiences.
• Deliver clear post-workshop outputs, including synthesized insights, documentation, and actionable recommendations.
• Serve as a trusted facilitator and guide, balancing neutrality with strategic direction to help clients move from discussion to decisions.

Experience/Credentials

• 5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency.
• Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. ideally supporting a government client.
• Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing.
• Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity.
• Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data.
• Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts.
• Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. Skillfully enlist internal stakeholders to help navigate client relationships.
• Ability to be flexible in a changing work environment and to work well under pressure.
• Consistently perform against simultaneous projects in a fast-paced environment.
• Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital.
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
• Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
• Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration.

Other Job Info

• This role will require up to 30% travel to customer sites. GXG team members are expected to be available for in-person meetings with federal, state, and local customers as needed.
• This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees.
• Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Pay Range

USD $93,000.00 - USD $120,000.00 /Yr.

About Us

At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply.

• The Team: We are a remote-first company with a globally distributed workforce.
• The Culture: We are building a transparent, inclusive, and safe space for everyone. Highlights include Employee Resource Groups, Coffee with Mark sessions, and wellness communities.

The Benefits

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

• Flexibility & Balance: Flexible Time Off, Company-Wide Wellbeing Days, Work From Home Reimbursement.
• Health & Wellness: Multiple Health Plan Options, Employer HSA Contributions, Fitness Reimbursement Program, On-Demand Mental Health Support.
• Family & Future: Paid Parental Leave, Traditional & Roth 401(k) with company match, Life & AD&D Insurance.
• Growth & Recognition: Online Learning Platforms, Competitive Salary & Bonuses.

Equal Opportunity Employer

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.