Junior Client Success Manager (Remote)

Junior Client Success Manager (Remote)

Gravitate Digital helps home service businesses grow profitably through Meta ads and automated lead generation systems. We're hiring a Junior CSM to own client relationships and help drive real results --- this is an active, high-ownership role, not a passive account manager seat.

What you'll own:

• Serve as the main point of contact for assigned clients (bi-weekly Zoom calls, Slack, email)
• Monitor Meta ad performance (CPL, lead volume, quality) and coordinate with internal media buyers and editors
• Review client video content and ensure creative is on-brief
• Manage lead flow and automations inside GoHighLevel (GHL)
• Identify retention risks, upsell opportunities, and expansion markets

You're a fit if you're:

• A clear, confident communicator comfortable talking to business owners
• Highly organized with the ability to manage multiple clients simultaneously
• A proactive problem-solver --- not just a task-executor
• Bonus: experience with Meta ads, GoHighLevel, or agency work

Why Gravitate:

• Fully remote
• OTE ~$80K
• Fast-growing agency
• Real marketing strategy exposure
• Clear path to senior roles