Medical Assistant - Healthguide

WHO IS GUIDEHEALTH?

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional role boundaries when needed. This collaborative and flexible mindset is essential to our success. We encourage cross-training, ongoing development, and a commitment to learning across all areas of the business---ensuring we continue to grow and you continue to thrive as a high-performing, mission-driven team.

Join us as we put healthcare on a better path!!

Job Description

The Healthguide is a key member of Guidehealth's care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team. This role blends patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.

The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, close gaps in care, and progress toward optimal health outcomes. In this position, you will support Guidehealth's mission to empower patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with empathy.

The Healthguide contributes directly to value-based care performance by improving quality outcomes, reducing avoidable utilization, supporting risk adjustment accuracy, and influencing total cost of care.

WHAT YOU'LL BE DOING

Patient Engagement & Navigation

• Building trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engaging high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identifying and assessing medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Supporting patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conducting non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
• Utilizing effective communication modalities (e.g., calls, texts, video visits, patient portals, emails, AI agents) to engage and support high-risk patients.
• Recognizing and escalating changes in patient condition, adherence risks, or emerging clinical concerns using structured workflows.
• Applying clinical insight to identify high-risk trends and prioritize interventions.
• Operating within a value-based care model, supporting population health strategies, quality performance, and efficient resource utilization across assigned patient panels.

Care Coordination & System Navigation

• Strengthening the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.
• Assisting with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
• Utilizing knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
• Escalating medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.
• Supporting achievement of quality measures (e.g., eCQM, HEDIS, commercial payor) by coordinating preventive screenings, managing chronic conditions, and ensuring timely follow-up care.
• Supporting risk adjustment and accurate capture of patient conditions through structured assessments and documentation.
• Assisting in closing care gaps tied to quality incentives and reimbursement models.
• Identifying opportunities to reduce avoidable ED visits, hospitalizations, and readmissions through proactive outreach and intervention.

Documentation & Technology

• Accurately and promptly documenting all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
• Demonstrating comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Managing referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.
• Supporting the design and implementation of Artificial Intelligence (AI) to outreach identified populations.

Collaboration & Performance

• Working independently while collaborating closely with Guidehealth case management teams and medical practice staff.
• Meeting and exceeding Key Performance Indicators (KPIs) related to:
  • Patient engagement and retention
  • Quality measure performance (e.g., HEDIS, preventive care)
  • Reduction in total cost of care
  • Timely completion of care coordination activities
• Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.

Advanced Responsibilities

• Serving as a subject matter resource for workflows, documentation standards, and patient engagement strategies.
• Participating in process improvement initiatives, including workflow optimization and quality improvement projects.
• Supporting onboarding and mentoring new Healthguides.
• Providing feedback to leadership on system gaps, patient barriers, and operational opportunities.
• Assisting in the development of best practices for documentation, outreach, and care coordination.
• Other duties as assigned

Compliance & Professional Standards

• Following all HIPAA, PHI security, and Guidehealth privacy policies.
• Maintaining professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.

Qualifications

WHAT YOU'LL NEED FOR SUCCESS

• Active and current Certified or Registered Medical Assistant
• 3+ years working as a Medical Assistant in an outpatient setting
• Strong critical thinking, problem‑solving, and decision‑making skills.
• Exceptional communication: verbal, written, listening, and documentation accuracy.
• Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment.
• Knowledge of medical terminology, primary care workflows, and social determinants of health.
• Familiarity with motivational interviewing, behavioral change management, and patient education principles.
• Strong customer‑service orientation; diplomacy and tact in communication.

WHAT WE'D LOVE FOR YOU TO HAVE

• Bilingual (Spanish/English) a plus.

Additional Information

The base pay for this role is between $20.00 and $21.50 per hour.

ALIVE with Purpose: How We Thrive at Guidehealth

At Guidehealth, our values come to life in everything we do.

• We are Driven by ++A++ccountability --- grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
• Always Growing, Always **++L++**earning --- staying curious and continuously improving inspires us to shape a better future for healthcare.
• With Collaborative ++I++nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
• At Guidehealth, Every **++V++**oice Matters --- we believe our collective strength is rooted in the unique perspectives of each team member.
• And through **++E++**mpathy in Action, we build stronger connections with those who count on us.
• This is what it means to be ALIVE with purpose. This is how we thrive --- together --- at Guidehealth.

BENEFITS:

While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity, inclusion, and belonging are at the core of Guidehealth's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMMITMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth's custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

SECONDARY EMPLOYMENT

At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.

To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.