Core Responsibilities
- Reviews and dispositions hotline channels and fraud notifications in a timely manner to determine if the allegation of potential fraud is legitimate.
- Updates existing documentation on current and previously handled cases in a timely manner.
- Corresponds with Vanguard business partners, and outside financial institutions. Determines if the alert requires further review by an investigator.
- Analyzes and documents daily reporting, reviews banking transactions, and makes a sound determination if the activity is suspicious for fraud. As deemed necessary, places calls to the client or business, adds account restrictions, alerts, redemption/purchase freezes, web blocks, and fraud blocks.
- Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of one year of related work experience in a client-facing, fraud-related role.
- Undergraduate degree or an equivalent combination of training and experience required; graduate degree preferred.
- Certified Fraud Examiner (CFE) designation strongly preferred; willingness to obtain certification with company support is required, as it is a requirement for advancement within this career path.
- Must be comfortable working a hybrid schedule based out of one of our office locations in Malvern, PA; Charlotte, NC; or Scottsdale, AZ.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission---we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.