Customer Ops Analyst

Overview

Handshake is looking for energy industry professionals to support AI research through flexible, hourly contract work. This is not a traditional job. You'll draw on your hands-on experience with utility metering, customer operations, and energy billing systems to evaluate AI-generated content and provide feedback that helps AI better understand utility workflows and customer data management practices.

This is an ongoing, project-based opportunity you can take on alongside anything else you have going on.

Details

• This project involves using your professional experience and hands-on knowledge of the tools you use in your daily work to create expert-level training data and evaluate AI-generated responses for accuracy and relevance. No prior AI experience required.
• Fully remote with a flexible, asynchronous schedule and no minimum hour requirement; most contributors work approximately 5--20 hours per week when participating in an active project.
• Placement depends on current project needs, with opportunities to be considered for future projects as they become available.

Qualifications

• At least 2 years of professional experience in utility metering, customer operations, or related energy functions, in roles such as:

  • Meter Data Analyst or Customer Ops Analyst
  • Billing Analyst or Energy Accountant
  • Or equivalent roles in the energy industry

• Hands-on experience with one or more of the following tools:

  • Oracle MDM
  • Oracle CC&B
  • SAP
  • Power BI

• Strong written communication skills, attention to detail, and the ability to work independently and asynchronously with AI research teams.