Do you have the career opportunities you want with your current employer? We have an exciting opportunity for you to join our Work from Home team, part of the nation's leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
The Associate Client Support Analyst (ACSA) provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.
What you will do in the role:
- Provide technical support to the end user
- Provide troubleshooting, diagnosis, and repair for end user systems
- Collect information through constructive customer conversation
- Access all available support tools and staff to resolve issues
Experience that you will need:
- Experience with call center techniques
- Competency in call center tracking tools
- Prior experience supporting customers in use of application software.
- Proficiency in using support software tools.
- Mobile device support experience
- Apple product support experience
- Strong understanding of HCA security-related procedures.
- Understanding of Healthcare technology industry
- Basic network troubleshooting and support experience
- General desktop support experience
- Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi
Benefits
Work from Home offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
About HCA Healthcare and Parallon
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.